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Tinley Park, IL
Network goes down, followed by phone
The internet goes down, followed by the phone. Sometimes, I will get the NAD-2902 message, but clicking on "Continue" doesn't do anything, and clicking on "Do not show" just stops the message from appearing.
I had the AT&T technician out here yesterday, he was the same guy who installed it, he spent at least 2 hours here and couldn't find anything wrong. He finally replaced the NVG510.
The phone went down this morning in the middle of a very important phone call. I can't have this, but despite the fact that they found nothing wrong, there has to be.
My AT&T DSL and POTS line were more reliable than this, and supposedly they used the same pair of wires coming from the C.O. The line comes in the house from the NID on CAT 5 (not CAT 5e) cable with one scotch-lock splice in the attic.
I'll be glad to provide you with any other information you might need.
"Followed by" or at the same time? Both services make use of the xDSL data transport. If the connection has a problem, both services should go down simultaneously.
I fought intermittent line issues that started back in January. I moved into a new construction home and had service installed on Oct 1. Service ran fine until early January, when we hit our first outage. I called and a tech came out. Things were stable for a month and a half, after the first outage. Then it seemed to become a problem every 3-4 weeks. By the end of April it was a weekly occurrence. On each ensuing outage and service call the tech would find something different that was wrong with the line. After swapping out every possible physical component (the 3801 RG, CAT5/RJ-11 patch cord, RJ-14 insert, NID, buried feeder cable it came down to switching the VRAD port I was connected to. They moved my line from an F card to a K card. Since then, things have been rock solid for right at 2 months now. All of the stats on my line look really healthy. Patience was a virtue in my case, as it paid off. But customers should not have to go through that torture. It should just work.
You might want to post in the AT&T Direct forum here and see if they can be of any assistance.
Scott, CCIE #14618 Routing & Switching
Tinley Park, IL
Oops, I thought I had posted it in the AT&T Direct Forum
They may go down simultaneously, but I start getting that NAD-2902 error first, when it occurs, sometimes it goes down without warning, and then the phone quits working.
I'll repost in the Direct forum.
|reply to Timmn |
If Dial Tone reliability is an absolute necessity, I would recommend switching the phone service back to POTS from VoIP
That being said, something screwy is going on -- the ADSL2+ U-Verse internet signal should be just as good, if not better, than the regular ADSL(1) signal of traditional AT&T DSL, especially when using the same F1/CO and F2/Subscriber cable pairs