said by Shady Bimmer:Proper activation with CableCards on FiOS can be a challenge. Once HBO (which also owns Cinemax) forced VZ to honor/pass copy protection restrictions paring became required (at least to receive those channels). This is where the problems may arise.
Thanks for the tips. I checked out SD's forum from your link, and noticed the Fios activation topics. Apparently it's not so much an activation, but a
validation. Apparently there is some confusion on what "activation" actually means to VZ vs. Silicondust. It's frustrating to me (as a user) when it's potentially just a matter of semantics, which seems to be at least part of the problem.
said by mgamer20o0:In my case the "ICAD" Validate did NOT work. So the tech went into CPE Manager ( which is a more complicated system) and performed a Finalize Re-validate and we re-entered all data again ( CableCard ID, Host ID & Data ID ). ONLY AFTER the Finalize Re-validate in Verizon's CPE Manager software did my problem get resolved. And the resolution was pretty much instant.
Thanks for this info. I will mention it in VZ Direct, which is the next troubleshooting level I'll be working with.
Last night's chat ended unsuccessfully. I will say the agent was great, patient, and did all she could do, including escalating it to engineering during our chat. I would say the chat took about 45-60 minutes, and we worked through getting the card enabled, then activated. Still didn't work--I still only get the clear channels. She tried, but I have to escalate this in the Direct Forum.
Thanks for both of the replies.