said by Garneac:So I was right! I told her they used Rogers' lines and she made a face like I'd just said something embarrassingly silly.
She even called up her manager who, according to her, confirmed VMedia had nothing to do with their lines.
So, yeah, misinformation it is.
To be fair, when ISPs started using Bell's lines for resold DSL service in the late 90s / early 2000s, most Bell employees (techs, customer service, etc) knew little or nothing about other companies using Bell's network to deliver their own service, let alone the names of the companies that were involved. This rep's behaviour does reflect poorly on Rogers, but it shouldn't really come as a surprise, especially if VMedia doesn't buy from Rogers directly but through another TPIA provider.
If a tech visit would lessen the risk of an accidental disconnection / downtime, wouldn't it make sense to go through that? Weigh the cost in time of being there for a tech to walk in, look at everything, say "Yep, it's fine" and put an orange TPIA tag on your line, or have the service go down and wait for repair to show up or fix it remotely. I'd say the former is less overall stress, but that's just me.