[Rant] Phone tech says uSNR is "none of your business"
Had some dubious modem signal levels (downstream 49-51 ish during hot days), internet slower than dirt so tried to call Comcast tech support to find out my upstream SNR.
Good grief .. total of 5 calls, wasted a bit over 103 minutes total on the calls. My favorite "helpful" response was "..that's none of your business". Click/disconnected. I managed to get that ever so helpful person TWICE.
It's encouraging, however, to know that "we don't do none of that RATIONING" as one of the other phone agents told me. *sarcasm*
What act of nature does it take to actually get someone knowledgeable on the phone? Tried all hours, ranging from 2 a.m. through 4 p.m.
Re: [Rant] Phone tech says uSNR is "none of your business&q
I say don't worry about the level and make them send a tech. If it's not working correct, and the stats you can see are iffy make them send someone. When he comes he can show you the meter maybe and you can show him the slow speeds.
They want to waste money sending techs over and over is on them. So long as you're sure nothing on your end causing they can't bill you for it.
said by AnonMan :
... So long as you're sure nothing on your end causing they can't bill you for it.
Not quite correct.
Comcast has to be convinced that there is nothing wrong on the customer's end.
As a customer, I can be as 100% sure there is nothing wrong on my end, but that necessarily won't stop Comcast from billing me for a tech visit.
Schuylkill Haven, PA
|reply to Furrever Fur |
Comcast has no in-house tech support left. The outsourced companies do a lousy job of training reps -- the only real no-no is not being polite. And "polite" is subjective.
Oh and the reps that answer the phones are about a million miles away from being a "tech". You probably know more than they do.
They still have inhouse tech support around here. May have moved all of them to jersey but overall i have been happy with the support they provide. Its not like they can really do anything over the phone for usnr anyway. I do think the only thing they care about is it doesnt show red. If its red they are going to want to send a tech. If its not red in there eyes they could care less as that means its within specs. Red means you get a tech offered green means everything is good signal wise. Anything other than that is really irrelevant as far as they are concerned.
EGThe wings of lovePremium
If nothing else, asking, at least may serve to bring a possible problem to their attention.
|reply to Furrever Fur |
I had this problem with Charter last summer. When it was dark out and not over 85 degrees signal and speed was Great. As soon as it started to warm up over 85 it would get worse and worse even my hd channels would go out. Several calls to the call center and no success they would send a tech out in the morning when it was fine and say no issue. Finally I jumped on the Charter Direct Forum before it went away and Charter Abby looked into and saw the issue. Escalated it to a line tech and come to find out the Amp in my node was either turned up to high or it was to low. But either way they adjusted it and bam no more issues!! I would recommend posting in the Comcast Direct forum and see if they can help you.
gar187erI do this for a living
|reply to nerdburg |
said by nerdburg:wrong.
Comcast has no in-house tech support left.
I'm better than you!