I suppose this is more of an FYI and 'is anybody else having this problem' sort of post.
We live in Port St. Lucie, FL and our Comcast internet has been down since Monday. Interestingly enough, just the download speed is affected, averaging just around 0.15 - 0.25Mbps when it actually works. Upload speeds have been fine at around 5.0Mbps, which is what it usually is.
A technician came to our place yesterday, spent 4.5 hours troubleshooting and determined there is nothing wrong w/ our modem or internal wiring -- the problem exists outside of our house, on the network somewhere. He said his supervisor would come out tomorrow. Which brings us to today ...
After chatting with 3 Comcast folks via online chat and 1 person over the telephone this morning, just asking for a timeframe when the supervisor was coming out (so I could make sure someone was home) or just generally what was going on with our ticket, a 5th person finally called me around 1:30pm and told me that there is a known network issue in our area that they've known about since yesterday and that they can't send a technician out until that known issue is resolved. Fair enough. But really -- the 4 people I communicated with this morning couldn't have told me that?
Oy!
