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Deedee1

@comcast.net

1 edit

[X1-X2] No sound

I have had the x1 box since last Sunday and every 2 days when we turn it. On there is no sound we have to go through steps and totally reset than sound comes back granted it only takes like 5-7 min but its a pain in the butt..does anyone know if they have similar problem,,,,is it the box or the set up I've called xfinity and they say they will reset and never happens I do it manually myself on tv


gar187er
I do this for a living

join:2006-06-24
Dover, DE
kudos:4

Re: [X1] No sound

hdmi hookup?

mikey75

join:2013-07-28
90433
reply to Deedee1
go into settings and check the audio settings for stereo or surround. try switching to a different hdmi port on the tv. if it keeps doing it, set up a trouble call and have the box swapped. it shouldn't be that frequent

sneakpeek

join:2013-07-26
Blythe, CA
reply to Deedee1
They recommend not turning the x1 boxes off at any time.


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
Might as well, as the Pace XG1 box doesn't seem to use any less power when it's "off," it's been measured as using 30 Watts whether it's "on" or "off" : »forums.comcast.com/t5/XfinityTV-···7#M69893