said by rendrenner:What happened when you called in and asked Comcast about the bill.
The first person told me that because I had two modems I was getting billed for two modems. I explained I had only one modem that was being leased and that was for voice. The data modem had been turned in. He could not explain why the charge for the modem that was turned in existed. He made no offer to change the account, only continuing to explain how I had two modems and therefore would have two charges. That conversation was terminated as he was clueless or his command of English was lacking.