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rendrenner
join:2005-09-03
Grandville, MI

rendrenner to raythompsontn

Member

to raythompsontn

Re: [Rant] Comcast Billing is Screwed UP

What happened when you called in and asked Comcast about the bill. If you turned in the modem you should have a receipt. They may have forgotten to remove the modem for internet rental charge. Call in and make sure they have it as a customer owned modem. This could prevent some issues in the future if you cancel the service.

There is also the possibility that this bill could be from a different billing cycle. We cant see dates on it but perhaps the bill was sent before the modem was changed?
raythompsontn
join:2001-01-11
Oliver Springs, TN

raythompsontn

Member

said by rendrenner:

What happened when you called in and asked Comcast about the bill.

The first person told me that because I had two modems I was getting billed for two modems. I explained I had only one modem that was being leased and that was for voice. The data modem had been turned in. He could not explain why the charge for the modem that was turned in existed. He made no offer to change the account, only continuing to explain how I had two modems and therefore would have two charges. That conversation was terminated as he was clueless or his command of English was lacking.