US Telco Support → AT&T → AT&T U-verse > faster Uverse speeds (Project VIP) coming soon?

Re: faster Uverse speeds (Project VIP) coming soon?

I kinda knew the second line would probably be an issue. Originally, even with a tone on the line, it wasn't giving a signal at the X-Box. I/R had to repair it, but despite testing it, there are apparently still issues. I have to say, the prem. techs and the I/R guys are really being crippled by the fact that the SELT has recently been failing on F-Cards, from what I was told. Without SELT working correctly, it is difficult for them to troubleshoot metallic faults on a line.

Noticed too that the prem tech, when running SELT test, was taking too long. That's when he decided to connect my pairs to adjacent, previously unused F-Cards. This was done on a second truck roll after I was getting high numbers of FEC errors and random retrains...
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Hinsdale, IL - »www.billhamel.net

Sounds just like what my second pair is doing now.

Two things, directly at the xbox off the vdsl out on the JDSU's, whether the 3.2 or forbid the 2.6, will often read the estimated loop length as 0' to 200', or once in a blue moon over 9000'. I tend to ignore that stat at the xbox. Typically see attenuation vary from nearly 0 to under 2dB also at the xbox as well.

Second thing, I don't let meter go below a 20% charge, readings for me are typically off compared to the same meter on full charge.
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Change the scheme, alter the mood! Electrify the boys and girls if you'd be so kind.

Most meters say in the manual not to let them go below 20% or so due to erratic operation. It comes from a change in how the batteries behave when they get that drained. It can make complex equipment like the JDSU start acting in unusual ways.

Huh, according to today's press release, San Antonio gets VIP on Sunday.

I can't get it though, I'm too far from VRAD. I'd like them to fix my lines, though, so I could at least get 25/3.

Line 2 has officially gone to shit:

HOLY F***! Damn!

They need to get you onto a K-Card, quick.

Wishing you had a 2wire, to run UVRealtime on line2?

It is too bad the Moto's don't give more line data.

The same exact line just now:

Quick... run outside and see if an AT&T van is parked anywhere in your neighborhood.
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Tom
Tom's Tech Blog

I just got it installed a few days ago and it was going full blast for a couple days and now its synching up at 32 down 5 up or 16 on each line. Should I post it in the att direct forum for help

Line 2 is wonky again. Sigh...

A line-tech, with physical access to the line, has a device that can reveal/plot existence/location of bridge-taps, right? (A device better than what a premises-tech has).

But regardless of limitations of specific RG model customer has, can ATT technical-service guys remotely "see" an equivalent of your bit-loading graph (without physical line access), thru data reported by the VRAD essentially (and not available to the customer)?

i.e. Can direct forum tech's see your lines' bit-loading (from WAN side) for diagnosis, regardless if customer can see it thru their RG?

I would be very surprised if they took away the ability for remote technicians from being able to diagnose line issues. If anything I would think that they would add more abilities for remote technicians to diagnose line issues. Remember, U-Verse has had a history of issues plaguing their customer base when it comes to line issues so with that said, taking away diagnostic data would be a very stupid thing to do.

If anything, I think they may have taken away the ability to see in-depth line diagnostic data from us lowly users because every time we turn around we would say things like "oh, that line has a bridge tap" or "that line has major issues, go pester those guys in the direct forum".
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Tom
Tom's Tech Blog

My buddy is a line tech in one of the local offices. He doesn't service my area, or else I'd not have the problems I'm having, but he did do some testing on my connections last week from his iPad. He sent me all the screen shots, and I'm sure one of them was a bit loading chart, but his iPad cut the resolution in half so I couldn't see any details of what any of the charts said.

Long story short - yes, the techs can see the details of any line as long as they have your BAN, or billing account number.

At this point, everything from Ped to Gateway has been replaced and double checked, the ports for both lines were swapped but Pair 2 is still going to hell.

However, both lines pass SELT, so at this point it's hard to say if the pair is crap, or there is a larger issue at the X-Box/VRAD. I guess the next step will be to swap the physical copper for Pair 2 to another pair in the bundle.

I was told, according to the people inside AT&T, that our X-Box/VRAD are both saturated and should have been upgraded before now. So, this may be the source of the issue as well. If the physical change of pair fails, then I would have to assume it is inside the X-Box/VRAD and Engineering will have to deal with it.

I/R is coming out tomorrow to look at the copper. I guess if it looks okay, they will swap to another pair in the bundle?

I/R was here and found damage to the second pair four or five peds down at the corner of our street. Hopefully that will be the fix that was needed.

I have to say, I think AT&Ts idea of using an unconditioned second pair is going to fail. In situations like mine, the second pair will need to be worked on by a lineman, there just isn't any way around it in order to achieve acceptable results. Whoever thought they were going to get away with using a second pair that is unconditioned was fooling themselves, or selling someone above them a load of bologna.

Sounds like you're having almost the same problem I am. I think they might have finally fixed my line 2 problem though, after about 3 months. I'm still unsure if it's 100% fixed but I haven't had a CRC error for about 3 days, that's a record for my line 2. Hopefully they won't take as long to fix your problem as they did mine.

You can look at all the charts/graphs you want but when you have real problems they are only another tool, you need boots on the ground.The newer the outside plant(cable) the less problems and the older plant is a nightmare.