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snug

@aliant.net

[TV] Rogers 3 year price guarantee no contract, contract!!

Just wanted to let others know, if you switched to Rogers for their 3 year price guarantee with no contract if you try to cancel you will be charged full price for all the services for the last 30 days of service.

Just happened to me my price guarantee was $115 tax included but was a no contract so I should be able to cancel anytime with no penalties, right? wrong. When you put in your 30 day notice the final bill will be over $259. Their reasoning is since you put in your notice they no longer honor the price guarantee. Sounds like they are trying to penalize me for leaving their no contract , contract.


TOPDAWG
Premium
join:2005-04-27
Calgary, AB
kudos:3
The fork? I'd fight that one myself sounds like BS to me.


snug

@aliant.net
Oh , I am. I already filed a complaint with the CRTC and now I am using other methods to shame them. Trying to get CTV news to pick up on it through their consumer reports pieces. (CTV is owned by bell so hoping they would be happy to rip on Rogers )

I would be willing to bet that 99% of the people who choose to switch under that agreement has no idea that they will charge do that.


blueeyesm

join:2003-09-05
Waterloo, ON
reply to snug
It's now known as Terms, not a contract.

Same BS, different wording.


snug

@aliant.net
People are going to start having to have a lawyer present before switching providers if BS like this keeps happening. This is one guys that is refusing to pay. I hope others follow suit. They can have the 115 that was agreed on or 0.

mannyfresh

join:2005-07-29
reply to snug
Did you no read the agreement you sign/agreed to? If it doesn't mention anything about full price then you can ask them to show you where it says it, or reverse the charge... if it says it and you didn't bother to read it, then you deserve it!


snug

@aliant.net
said by mannyfresh:

Did you no read the agreement you sign/agreed to? If it doesn't mention anything about full price then you can ask them to show you where it says it, or reverse the charge... if it says it and you didn't bother to read it, then you deserve it!

This reminds me of the Southpark episode "Centipad". It basically mocks the "terms and conditions"/"user agreements" etc that these large corporate companies put out that to full understand it you would need to take a full day reading it over with a fine tooth comb preferably with legal representation before hitting the accept button.

And no I never signed anything. I called up and requested it over the phone. They came and installed it and we were done.


snug

@aliant.net
reply to mannyfresh

Terms for Rogers Cable Wireless Bundle Discount - Atlantic Provinces (Newfoundland and New Brunswick)

Rogers Cable Wireless Bundle discount (the “Discount”) is available to eligible new and existing Rogers customers who have subscribed to participate in the Discount program, on the terms set out below.
Who’s Eligible:

New Rogers customers activating 3 or more eligible services, which must include cable, internet and wireless service.
Existing Rogers cable or wireless customers adding at least 1 additional eligible cable or wireless service, who will then have at least 3 eligible services, which must include cable, internet and wireless service.

Additional Eligibility Requirements:

To be eligible for the Discount, at the time you subscribe to participate in the program:
You must subscribe to Rogers branded cable, internet and wireless services that qualify for the Discount;
You must be a residential customer or a wireless consumer customer;
Your qualifying cable, internet, home phone and/or wireless services must be consolidated under the same account;
All of your Rogers accounts must be in good standing; and
Your account must have a credit limit of at least $400.

Minimum Service Requirements:

Minimum service tiers or plans for the following Rogers services apply in order to be eligible for the Discount:
Cable – Digital Plus
Internet – Extreme 500GB
Home Phone– Deluxe
Wireless – Any single-line voice plan with a monthly service fee equal to or greater than $30
Customers may select a higher service tier or plan above the minimums set out above, but this will not qualify for any additional discounts or credits above the stated Discount amount.
When determining eligibility for the Discount, the following services and/or plans do not qualify:
Data only, Smartphone Lite, business sharing, pooling, corporate, couples, family or any other non-single-line wireless plans;
Pay as You Go or any other prepaid wireless services;
Mobile internet or wireless internet plans, including tablet plans, Rocket™ Stick plans, Hotspot plans and Rocket Hub plans;
Rogers Smart Home Monitoring; and/or
Any service or plan for cable, internet, home phone or wireless that does not meet the minimum service tier or plan specified above.

Bundle Discount:

3 Product Bundle – If you subscribe to a qualifying three product cable, internet and wireless bundle, your Discount will be as follows for the next 36 months:
A discount on your eligible cable service of $27.97 per month;
A discount on your eligible internet service of $3.31 per month;
A discount on your eligible wireless service of $8 per month;
Free HD and HDPVR box rentals for your eligible cable service; and
Free modem rental for your eligible internet service.
Internet activation fee of $14.95 will be waived. Other activation, installation or other fees apply.
4 Product Bundle – If you subscribe to a qualifying four product cable, internet, home phone and wireless bundle, your Discount will be as follows for the next 36 months:
A discount on your eligible cable service of $27.97 per month;
A discount on your eligible internet service of $2.81 per month;
A discount on your eligible home phone service and message relay fee of $24.19 per month and waived 9-1-1 fee (if applicable);
A discount on your eligible wireless service of $10 per month;
Free HD and HDPVR box rentals for your eligible cable service;
Free modem rental for your eligible internet service; and
Free unlimited Canadian long distance calling for your eligible home phone service.
Internet activation fee of $14.95 will be waived. Other activation, installation or other fees apply.
The amount of your Discount will remain the same for all eligible services and will not increase if you subscribe to services that exceed the minimum service tier or plan requirements set out above.
The Discount is applied before applicable taxes and after credits.

Bundle Discount Details:

Unless otherwise specified by Rogers, the Discount may not be combined with any other offers or discounts on your account(s).
Existing Rogers customers who participate in the Discount program will have all previous promotions and discounts for cable, internet, home phone and/or wireless services removed from their account, including customers who participate in the Rogers Better Choice Bundles program or other Rogers discount programs related to your cable, internet, home phone and/or wireless services.
If you currently have two separate bills/accounts for your (i) cable, internet and/or home phone services and (ii) wireless services, once you participate in the Discount program, you will receive one consolidated bill (where systems allow).
Account changes which result in eligibility criteria of the Discount program no longer being met will result in removal of the Discount from your account(s). If you cancel, remove or modify your cable, internet, home phone and/or wireless services such that you no longer meet the minimum service requirements, you will no longer be eligible to receive the Discount and it will be removed from your account(s), effective as of the date that you cancelled, removed or otherwise modified your eligible service(s).

The Discount program is only available within the Rogers cable service area (where technology permits). Customers must meet all eligibility requirements above in order to qualify. Device savings recovery fees, early cancellation fee and/or service deactivation fee apply to the individual services subscribed to according to the terms of your agreement. A delay of up to two invoices may apply; discount will not be applied retroactively. These terms are in addition to and are incorporated into the Rogers Terms of Service available at www.rogers.com/terms.

™Rogers, Mobius Design and Better Choice Bundles are trademarks of or used under license from or with permission of Rogers Communications Inc. or an affiliate. © 2013 Rogers Communications

--------------------------------------

I bolded the only part that they could even remotely use to charge me full price. I still had all 3 services until the end of the month so technically I still had all services needed for the discount.

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
reply to snug
Have you tried escalating this within Rogers? It sounds like the rep made a mistake by removing the promotion and then disconnecting the account. That is not standard operating procedure.


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
reply to snug
note that it says the date you cancelled, removed or modified, not the date the cancellation was to take effect! Sneaky!

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
said by sbrook:

note that it says the date you cancelled, removed or modified, not the date the cancellation was to take effect! Sneaky!

The billing system views the date the cancellation takes place as the day the customer cancels, not the date the customer puts in their 30 days notice.


elitefx

join:2011-02-14
London, ON
kudos:2

1 edit
reply to yyzlhr
said by yyzlhr:

Have you tried escalating this within Rogers?....

THIS is the problem with Rogers. EVERYTHING borders on the incompetent, unethical and sometimes the criminal. Customers always having to escalate, file a complaint or have the issue decided by the CRTC.

Not an ounce of honesty or integrity to be found at Rogers anywhere. Just completely disgusting to think this is a premier Canadian business.

You can't even cancel and move on without a big ugly fight...........


dillyhammer
START me up
Premium
join:2010-01-09
Scarborough, ON
kudos:10
^^^ This.

Mike


RLBL

join:2012-11-26
Gloucester, ON
kudos:1
Reviews:
·Start Communicat..
reply to snug
This sounds like what they did to me a few years back.

When I 1st signed up for Rogers TV (came from Bell), I had a $30/month off promo for a year if I handed in my sat. receiver. A few months in, they changed the promo so users got a free PVR (valued at $400+) when they traded in their receivers.

I thought to myself: $400 is more than the $360 I am saving (That is what university math got me lol). I called and said I wanted the new promo.

They said: "Sure, but you will be charged the $30/month retroactive if you opt out of the promo". It was still worth it so I did it...

Long story short, I am thinking something like this happened to you maybe?


snug

@aliant.net
No I only had it for 1 month and had a 20 minute discussion with a rep on the phone. It was very clear from him that because I was breaking up with Rogers, they took away the discount for the last 30 days.


RLBL

join:2012-11-26
Gloucester, ON
kudos:1
Reviews:
·Start Communicat..
said by snug :

No I only had it for 1 month and had a 20 minute discussion with a rep on the phone. It was very clear from him that because I was breaking up with Rogers, they took away the discount for the last 30 days.

Eww... I hope I do not get a shocker bill, as I just switch my internet from Rogers to Start...

mannyfresh

join:2005-07-29
reply to snug
If it doesn't mention the conditions, call them show them this and tell them you won't pay the higher rate. If you get push back escalate, forcing them to show you where it says you pay the higher rate.


TOPDAWG
Premium
join:2005-04-27
Calgary, AB
kudos:3
Reviews:
·TekSavvy DSL
reply to snug
how can they even force the higher rate on you? I did the same as others agreed to a price over the phone no terms were read to me and they did not send me shit to go over. How can you agree to something you've never saw or was never told about?

That seems some shicky ass ground to me hell rogers could say oh no fucker you agreed to a butt rape on our way out too. I agree to a price for a 12 month term if I cancel in those 12 months then too bad we agreed to a price not some hidden BS I was never told about.