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jacnmac

@mchsi.com

[IA] Unable to connect to E-Mail

There are two users on our computer. I can get on my E-Mail with no problem on one of the users, but when I press the little blue envelope on the Mediacom homepage, nothing happens. Please advise


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:116
What browser are you using when you are trying to get to the email? Does a different browser allow you to press the blue envelope?


jacnmac

@mchsi.com
reply to jacnmac
I can open my email on Mozilla Firefox. (but am not always able to bring it up, little circle just spins a few seconds, then disappears)
I still do not understand why I can no longer open my email as I used to. \

Thanks for your help.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:116
What link are you using to get your email? Can you try using the direct link to log in and see what happens?

»mail.mediacombb.net/


jacnmac

@mchsi.com
reply to jacnmac
Not quite sure what you mean by "link"

k9iua6

join:2004-05-23
Dubuque, IA
kudos:1

1 edit
said by jacnmac :

Not quite sure what you mean by "link"

He is wondering if you are going directly to Mediacom webmail (the URL he provided) or by following a link on a particular MC webpage first. If the latter, then he wants to make sure that page gets fixed too.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:116
Yes, exactly that. I apologize for not being clear.