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frankpf3
Verizon Fios
join:2007-08-09
Huntington Station, NY

frankpf3

Member

myVerizon to drop "Good Customer" credit on Package Change

Went through the motions today online to try and change my package. At the very end, You now get a pop up stating that any "Good Customer" credit you have will be removed from your account.

None the less, didn't follow through.

Crazy.

Thinkdiff
MVM,
join:2001-08-07
Bronx, NY

Thinkdiff

MVM,

Were you signing up for a contract?

I was told a month ago by a CSR that if you stay month-to-month, all credits (including good customer credit) would remain, but you can't get the 2-year contract incentives (obviously). However, if you do accept the contract+incentives, all existing credits are wiped.
nfotiu
join:2009-01-25

nfotiu

Member

That matches what I was told too.

frankpf3
Verizon Fios
join:2007-08-09
Huntington Station, NY

frankpf3

Member

Re: myVerizon to drop "Good Customer" credit on Packag

Right now I am on month to month, and I have the good customer credit.
VirtualLarry
Premium Member
join:2003-08-01

VirtualLarry to frankpf3

Premium Member

to frankpf3
Did any of you that currently have a good customer credit, ever receive a pre-paid gift card from VZ? Because I tried to get a "good customer" discount on my month-to-month service, and they told me I couldn't get that, because I had recieved a $100 Visa card when I signed up.