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DrStrangLov

join:2012-03-28

[Exede] Usage Reset Date

07/28/2013 is reset date, but it has reset already: 0 GB of 10 GB (0%)



cornchex

@termbilling.com

Mine is supposed to reset on 8/20, but it's reset to zero today, also!


jazzy

join:2012-12-07
reply to DrStrangLov

Mine usage didn't reset either.


OldSatUser

join:2012-05-10
Fresno, OH
reply to DrStrangLov

There is some "issue" with the meter right now. And based on reports it hasn't really "reset". Use too much data and go over your limit, and you will be capped.

Still no word from Viasat (no surprise) on what exactly is going on with it however.



Exede Zac

join:2013-03-06
Davenport, IA
kudos:1

1 edit
reply to DrStrangLov

Thank you all for posting about this. Remember, we are always listening and watching, for that we do want to hear your voice whenever an issue arises or you have a concern.

We are currently investigating an issue with the usage meter. We don't have an ETR for when this will be corrected, but it's being worked on around the clock to prevent any further hiccups. We do appreciate your patience as we work to correct this issue. If you have any other concerns or issues, email to us at exedelistens@viasat.com with your name and number and we'll be happy to help.

Thank you.

--
Exede Zac
ViaSat Social Media Escalations



Abyss1992

join:2012-08-18
Walton, WV
reply to DrStrangLov

Wouldn't mind seeing the meters go down again for another month.


DrStrangLov

join:2012-03-28
reply to DrStrangLov

Showing 3.98 GB of 10 GB (40%)

Which is in ballpark usage...back online now.