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[Wireless] E1200 appears to be blocked from ISP domain (ec.rr.co

I configured my mothers network hours away from me when I made a special trip to her house. TWC tech had originally advised her to get the cheapest current wireless router to replace the older popular Linksys wireless abg I had gotten her. This was when she switched from DSL to TW Cable. Was not happy about that as I doubted there were any issues. To TWC tech apparently set up router and wireless worked, but on;ly set up email with a shorcut to webmail. I subsequenly set up wireless for laptop and Outlook email on desktop and laptop. After a week or two all email ceased working wirelessly and non-wirelessly. TWC tech went to her house and could only get email to work without the routerin the loop. I confirmed this with MS remote support on a 1.5 hour phone call with my mother.

With the router, she can get to the internet, CCN.com and MSN,com, but not anywhere on the rr.com domain.

WHat am I missing? IS it a gatewway issue. if so how is she getting to MSN.com but not RR.com?