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MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:117
reply to Ames User

Re: [IN] Ames area Internet down again?

There is an outage in Ames, Boone and a few surrounding areas due to a damaged fiber line. Techs are in the field working to get this repaired but I do not have an estimated repair time.


Somerset

@myvzw.com
We have no Internet in Ames . Now for several hours. We hope to see discounts/ compensation


RTJ in Ames

@myvzw.com
reply to MediacomChad
Seems like this area is affected quite frequently....Any word on how the cable was damaged this time?


Ames User

@iastate.edu

Re: [IA] Ames area Internet down again?

I found some similarities. Last time the Mediacom Internet was gone from July 5-6 and this time it's gone from July 26-27; both were at the Friday-Saturday overnight time frame. According to my router logs, both were cut around 4 am in the early morning. I didn't quite believe any construction work can happen during 4 am on Saturday morning to accidentally cut the cable. Maybe that's an easy answer to tell customers over and over again when the Internet didn't work?


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:117
reply to RTJ in Ames

Re: [IN] Ames area Internet down again?

It looks to be reported as a cut fiber line. No word on how it was damaged at this time. Techs are working to get it fixed.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:117
reply to Ames User

Re: [IA] Ames area Internet down again?

Just got word from the field that this should be resolved now.