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34764170 (banned)
join:2007-09-06
Etobicoke, ON

34764170 (banned) to graniterock

Member

to graniterock

Re: Any issues in London?

Being upgraded doesn't necessarily mean you will be affected. They could upgrade some nodes and have no one on the node affected and do so to another node and have lots of people affected. The vast majority of Rogers cable network was/is not running 64QAM and that includes London.
Fervid
join:2013-02-20

Fervid

Member

My Internet is back up this morning. I checked the speeds. Something is definitely still not working the way it should. My speeds are no where near what they should be.

Please don't tell me this is caused by congestion, because it's only 7:39AM. There's no way this is considered to be within the "peak time".

Speakeasy:


ommand
join:2013-07-19
canada

ommand to Perma

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to Perma
I'm in the same part of London.
ommand

ommand to 34764170

Member

to 34764170
If this is what's going on is there any chance that removing cable splitters and connecting straight to the demark point would help?

My current signal stats.

Status Code: Operational
Software Version: STAC.02.50
Software Model: a81a
Bootloader: 2.3.1

Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 615.0 MHz -6.7 dBmV 40.6 dB 0.000 % 256 QAM
2 621.0 MHz -6.1 dBmV 40.8 dB 0.000 % 256 QAM
3 633.0 MHz -5.5 dBmV 41.2 dB 0.001 % 256 QAM
4 639.0 MHz -5.6 dBmV 41.3 dB 0.001 % 256 QAM
5 645.0 MHz -5.6 dBmV 41.3 dB 0.001 % 256 QAM
6 651.0 MHz -6.0 dBmV 40.4 dB 0.001 % 256 QAM
7 657.0 MHz -6.0 dBmV 40.2 dB 0.001 % 256 QAM
8 663.0 MHz -6.3 dBmV 40.1 dB 0.000 % 256 QAM
Return Path:
Channel ID Frequency Power Modulation
2 25.3 MHz 42.3 dBmV 64 QAM
1 31.3 MHz 42.3 dBmV 64 QAM
3 22.1 MHz 40.8 dBmV 64 QAM
4 38.6 MHz 42.3 dBmV 64 QAM
Fervid
join:2013-02-20

Fervid

Member

I don't have any splitters. I don't have any TV service. The cable goes directly into the modem.

Judging by my increased upload rate since yesterday. I would assume this is due to my upgraded internet package. On Saturday I was registering 28/1. But this morning I'm almost 10 up.

TypeS
join:2012-12-17
London, ON

TypeS

Member

said by Fervid:

I don't have any splitters. I don't have any TV service. The cable goes directly into the modem.

Judging by my increased upload rate since yesterday. I would assume this is due to my upgraded internet package. On Saturday I was registering 28/1. But this morning I'm almost 10 up.

Keep your ticket open with TSI about the speed issue, you likely need a visit from a Rogers technician to check out your line.

Okers
@teksavvy.com

Okers to Fervid

Anon

to Fervid
Another night of crap service again.... Seems to hit around 6pm and stays around midnight. This morning I was getting 200+ mbps. Teksavvy please fix this.

KPaul
join:2007-02-08

KPaul to Fervid

Member

to Fervid
Yessum. East end here. Been trying several means on the forums and otherwise to fix it. Currently driving to TO on Wednesday to get the firmware on the modem updated. PM if you want that done too.
Fervid
join:2013-02-20

Fervid

Member

150/10 service and this is what I'm having to deal with:






I would ask that anyone thinking of upgrading their service to wait a while before doing so.. This is a nightmare. My ping replies are timing out. My latency is horrible.

Okers
@rogers.com

Okers to Fervid

Anon

to Fervid
In the AM, I get fantastic speed
DennisLX
join:2010-02-07

DennisLX to Fervid

Member

to Fervid
I had three disconnects yesterday afternoon, not sure if they were trying to get my speed changed or if it was related to these other problems, speed tests have seemed fine though here...

Okers
@rogers.com

Okers

Anon

Wait until after 6 and let us know

dmbcanada
join:2009-06-01
London, ON

dmbcanada to Fervid

Member

to Fervid
Lots of issues in London:

1. Mayor Joe Fontana
2. Jobless rate at 9.8%

As for internet related problems, none that I am noticing.
graniterock
Premium Member
join:2003-03-14
London, ON

graniterock to Fervid

Premium Member

to Fervid
I've been paying closer attention to my speeds. I've been consistently under 15 mbps on a 28 mbps whether it's peak time or not.



1 597.0 MHz -5.2 dBmV 41.4 dB 0.000 % 256 QAM
2 591.0 MHz -5.7 dBmV 41.3 dB 0.000 % 256 QAM
3 603.0 MHz -5.0 dBmV 41.8 dB 0.000 % 256 QAM
4 609.0 MHz -4.6 dBmV 41.9 dB 0.001 % 256 QAM
5 615.0 MHz -4.4 dBmV 42.5 dB 0.000 % 256 QAM
6 621.0 MHz -4.3 dBmV 42.3 dB 0.000 % 256 QAM
7 633.0 MHz -4.2 dBmV 42.3 dB 0.001 % 256 QAM
8 639.0 MHz -4.3 dBmV 42.5 dB 0.001 % 256 QAM

Return Path:

Channel ID Frequency Power Modulation
4 38.6 MHz 45.0 dBmV 64 QAM
1 31.3 MHz 43.5 dBmV 64 QAM
2 25.3 MHz 43.0 dBmV 64 QAM
3 22.1 MHz 42.5 dBmV 64 QAM
DennisLX
join:2010-02-07

DennisLX to Fervid

Member

to Fervid


yay! new speed is here no problems noticed today
graniterock
Premium Member
join:2003-03-14
London, ON

graniterock to Fervid

Premium Member

to Fervid
So my modem spontaneously rebooted and now no Internet. Hopefully this means the issue is being addressed (or my speed change is being applied).
34764170 (banned)
join:2007-09-06
Etobicoke, ON

34764170 (banned)

Member

Speed changes would not cause you to not be able to connect to the network.
Fervid
join:2013-02-20

Fervid

Member

 
 
 
I never had any issues with my 28/1 service. Not until I got the upgraded which was Saturday night/early Sunday when I lost my internet for almost all day on Sunday and since then nothing but issues.

TekSavvy confirmed with Rogers that I have been setup as of Sunday monring on the 150/10 Service. Still having issues with latency and pack loss here. The only time I have seen anything above 100Mbps was yesterday morning and only on the Toronto TekSavvy server on speedtest.net. The rest at that time were around 30-40Mbps.

I just ran these 20mins ago:





Speakeasy Chicago:


Speakeasy NewYork:

Omers
@teksavvy.com

Omers

Anon

Had good signal until 7:30 tonight. My speedtests are similar to the above. Do you think start.ca is having the same issue?
DennisLX
join:2010-02-07

1 edit

DennisLX

Member

who knows... they don't have a nice community of user online that talk about it :P

but if they did, I'm sure they have problems too



speed drop over night .... wierd, 3am, maybe I should go to bed

Fraoch
join:2003-08-01
Cambridge, ON
SmartRG SR808ac
TP-Link EAP225
Grandstream HT502

Fraoch to graniterock

Member

to graniterock
said by graniterock:

So my modem spontaneously rebooted and now no Internet. Hopefully this means the issue is being addressed (or my speed change is being applied).

Happened to me on a speed change, power-cycling the modem solved it and the new speeds became active.
DennisLX
join:2010-02-07

1 edit

DennisLX

Member

 
 


still slow today...



this other server shows a good connection though, starting to think the Kitchener speed test is the problem

Fraoch
join:2003-08-01
Cambridge, ON
SmartRG SR808ac
TP-Link EAP225
Grandstream HT502

Fraoch

Member

said by DennisLX:

this other server shows a good connection though, starting to think the Kitchener speed test is the problem

Yes that server is always slow, even though I'm very close to it.

The Toronto Beanfield and Nexicom servers are very fast, as well as Blink in Oakville, but if you're in London you may start to get some distance issues.
smrtphur
join:2010-10-27
London, ON

smrtphur to Fervid

Member

to Fervid
I know this thread started several days ago but modem is constantly dropping connection starting just couple hours ago. I am located in north London.

Anyone else having issues with unstable connection?
Fervid
join:2013-02-20

Fervid

Member

said by smrtphur:

I know this thread started several days ago but modem is constantly dropping connection starting just couple hours ago. I am located in north London.

Anyone else having issues with unstable connection?

That is what happened to be the first day of my upgrade. Did you request a speed change in the last week or so? It might be because of that switch.

For me the change happened Saturday Night/Sunday Morning and I was without internet almost all day Sunday. it just kept disconnecting through out the day. Massive packet loss, etc.

Since Monday I have not lost internet, however in the evenings I do have packet loss and really slow connections. I'm in the Oxford/Wonderland area.
Tidus14925
join:2010-12-08
London, ON

Tidus14925 to Fervid

Member

to Fervid
I'm late to this post but the last few days my speedtest has been awful and internet has been slow all around. I just got the confirmation email for my upgrade to 45/4 and after power cycling the modem (DCM476) my speedtest results are at best 10/1. Download and upload speeds in utorrent on private sites (which can download at over 100 megabytes/sec) are unchanged from previous if not a bit slower on upload. I made a post in teksavvy direct.

Okers
@teksavvy.com

Okers

Anon

Another evening of slow ...

KPaul
join:2007-02-08

KPaul to Fervid

Member

to Fervid
This is really starting to piss me off... it took 4 reloads to get this page to load.

For everyone... IF YOU HAVE AN ISSUE, GET A DAMN TICKET OPEN!!! THE MORE OF US WITH THE ISSUE, THE MORE PEOPLE THAT ROGERS HAS TO FIX AND WILL SEND SOMEONE TO SEE WTF IS GOING ON!!!


evil_gusgus
join:2008-04-14
London, ON

evil_gusgus

Member

said by KPaul:

This is really starting to piss me off... it took 4 reloads to get this page to load.

Same here, and I'm in Colorado.
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