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TSI Andy
Premium Member
join:2012-11-22
Chatham, ON

TSI Andy to mikee

Premium Member

to mikee

Re: [Cable] ATPIA - Migration Schedule UPDATED July 29th

said by mikee:

i got an email from them:

July-29-13 12:38:28 AM

saying:
Thank you for your portal request. I have made the change to your account, this can take approx 3 days to be processed.
If you have any other questions please feel free to contact us back. We are open 24 /7 our number is 1-877-779-1575.

We actually have received confirmation this morning your upgrade has been completed Please factory reset and tester out!

Martin
TSI Andy

TSI Andy to onlinejunkie

Premium Member

to onlinejunkie
Some for you as well! We have received confirmation of your upgrade being completed as well! Please factory reset and enjoy those speeds!

Martin
mikee
join:2012-12-21
Gloucester, ON

mikee to TSI Marc

Member

to TSI Marc
yeah factory reset worked: DDDDDDDDDDDDDDDDDDDDDDDD thanks martin

»www.speedtest.net/result ··· 9253.png
mikee

mikee to TSI Marc

Member

to TSI Marc
Hey I seem to be only able to get over 150mbps on the Start server every other server is like 110-120mb max im directly plugged into the modem at the moment to test im guessing its my modem stats? how do they look.

Channel Frequency Power SNR BER Modulation
1 663.0 MHz -9.2 dBmV 39.8 dB 0.000 % 256 QAM
2 615.0 MHz -10.5 dBmV 39.3 dB 0.000 % 256 QAM
3 621.0 MHz -10.1 dBmV 39.4 dB 0.000 % 256 QAM
4 633.0 MHz -9.1 dBmV 40.2 dB 0.000 % 256 QAM
5 639.0 MHz -8.8 dBmV 40.3 dB 0.000 % 256 QAM
6 645.0 MHz -9.0 dBmV 40.2 dB 0.000 % 256 QAM
7 651.0 MHz -9.1 dBmV 39.7 dB 0.000 % 256 QAM
8 657.0 MHz -9.2 dBmV 39.9 dB 0.000 % 256 QAM
Return Path:
Channel ID Frequency Power Modulation
1 31.3 MHz 52.0 dBmV 16 QAM
2 25.3 MHz 52.0 dBmV 16 QAM
3 22.1 MHz 52.0 dBmV 16 QAM
4 38.6 MHz 52.0 dBmV 16 QAM

sbrook
Mod
join:2001-12-14
Ottawa

sbrook

Mod

With cable, unlike DSL, the signal stats don't affect speed much. Poor signal usually means you don't get a connection. And you typically get a high bit error rate with bad signal quality.

That said, your signal isn't as good as it maybe should be ... a little marginal. Looks like it's behind more than 1 splitter or on a 7dB split on a 3 way splitter but it's not causing you problems ... evidenced by the fact you've got a 0% bit error rate.

The fact that you get 150mbps on Start's speedtest says that you've got full speed to the network. The 110 to 120 to other servers just implies the network connection between Start and the server you chose is just not up to delivering full speed.
kg77
join:2007-12-24

kg77 to TSI Marc

Member

to TSI Marc
said by TSI Marc:

that's it. those are all that remains on non-ATPIA

I wonder what goodies may be coming down the pipeline once this is complete... I vote for Teksavvy Fiber to my home.
vdaedalus
join:2011-02-06
Ottawa, ON

vdaedalus to TSI Andy

Member

to TSI Andy
I'm on an SB6120 and when I hit the Reset All Defaults button the modem doesn't seem to reboot on its own; am I supposed to hit the restart button after that, or should I just wait?

Not that I expect to have been upgraded already, so far the confirming users are far to the East of me (I'm in Centretown). Just checking to see if any other 6120 users can chime in.
charettepa
join:2012-10-03
Orleans, ON

charettepa to TSI Andy

Member

to TSI Andy
got my second confirmation july 30th saying it was done and could take up to 3 days
its been 6 days since that 2nd notice that said 3 days
i have factory reset the modem
still running 18/.5 instead of 25/2

edit
also
my upstream bonding is only 3 channels
however its running at 64qam instead of 16 qam
charettepa

charettepa

Member

not 2 minutes after posting this
my modem reset
came back on
but would not get an ip
after almost 10 minutes it reset again
i now have 25/2
charettepa

charettepa

Member

would still like to know though, why im still only getting 3 channel upstream bonding. been like this over 1 month now

TSI Marc
Premium Member
join:2006-06-23
Chatham, ON

TSI Marc

Premium Member

»[rCable] RF problems lately
charettepa
join:2012-10-03
Orleans, ON

charettepa

Member

thanks
Grumpa_53
join:2013-03-29
Kanata, ON

Grumpa_53 to TSI Marc

Member

to TSI Marc
Is North Kanata using Fallowfield or Richmond Rd.?
onlinejunkie
Premium Member
join:2002-10-26
Orleans, ON

onlinejunkie

Premium Member

»Ottawa POI locations and Coverage Areas
mlord
join:2006-11-05
Kanata, ON

mlord to charettepa

Member

to charettepa
said by charettepa:

would still like to know though, why im still only getting 3 channel upstream bonding. been like this over 1 month now

That's the "new normal" from Rogers. They switched us from four lower-capacity upstream channels to three higher-capacity upstream channels earlier this summer. End result is more upstream is available than before, and they can always add another channel in the future if needed.
mlord

mlord to onlinejunkie

Member

to onlinejunkie
Except that map isn't completely accurate, and has entire neighbourhoods shown on the wrong POI. Better than nothing (by a long shot) though.

sbrook
Mod
join:2001-12-14
Ottawa

sbrook to TSI Marc

Mod

to TSI Marc
Well, if nobody tells me which neighbourhoods are covered by the wrong head end I can't do much about it can I!

This map is based on the old Ottawa Cablevision / Skyline Cablevision divisions, but the areas of question are those along the Fallowfield/Richmond Rd border.
smerrikin
join:2011-03-30
Ottawa, ON

smerrikin to TSI Marc

Member

to TSI Marc
I really hope mine is upgraded tonight. I need to do a bunch of uploading to various servers tonight.

TSI Jonathan
Premium Member
join:2011-08-24
Chatham, ON

TSI Jonathan

Premium Member

Actually smerrikin, just checked your request and we received a response from our vendor exactly at 10:22 this morning that your speed change was done! Try rebooting and see

Cheers,

TSI Jonathan
smerrikin
join:2011-03-30
Ottawa, ON

smerrikin

Member

Awesome. Stuck at my day job till 3 but I shall reboot when I arrive home.

metalhawk
join:2007-02-06
Nepean, ON

metalhawk to sbrook

Member

to sbrook
said by sbrook:

Well, if nobody tells me which neighbourhoods are covered by the wrong head end I can't do much about it can I!

On Banner Rd, I am on Fallowfield, not on Richmond Rd.

sbrook
Mod
join:2001-12-14
Ottawa

sbrook

Mod

That surprises me ... the boundary was essentially the exp. farmland south of Knoxdale ... now W. Hunt Club. It really doesn't make a lot of sense, especially considering that Bells Corners was fed from Richmond Rd and not Fallowfield, which is really much closer to Fallowfield!

Assuming you're correct, it looks like they probably moved Fallowfield's coverage north to the railway line.

metalhawk
join:2007-02-06
Nepean, ON

metalhawk

Member

said by sbrook:

That surprises me ... the boundary was essentially the exp. farmland south of Knoxdale ... now W. Hunt Club. It really doesn't make a lot of sense, especially considering that Bells Corners was fed from Richmond Rd and not Fallowfield, which is really much closer to Fallowfield!

Assuming you're correct, it looks like they probably moved Fallowfield's coverage north to the railway line.

Tracing route to www.google.com [173.194.43.84]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 7 ms 7 ms 7 ms 10.124.1.1
3 9 ms 12 ms 9 ms 24.156.135.45
4 7 ms 7 ms 7 ms fallowfield.cable.packetflow.ca [24.52.255.202]

5 12 ms 13 ms 13 ms fallowfield.cable.packetflow.ca [69.196.175.185]

6 30 ms 13 ms 14 ms 69.196.136.164
7 14 ms 13 ms 13 ms 72.14.212.134
8 12 ms 14 ms 13 ms 216.239.47.114
9 14 ms 13 ms 14 ms 72.14.239.19
10 31 ms 13 ms 14 ms yyz08s09-in-f20.1e100.net [173.194.43.84]

When I first joined Teksavvy a couple of years ago, I was on Richmond. Within a few months, I was on Fallowfield.

And I'm pretty sure the Bells Corners area (at least south of Robertson) is also on Fallowfield.
smerrikin
join:2011-03-30
Ottawa, ON

smerrikin to TSI Marc

Member

to TSI Marc
No reboot needed

TSI Jonathan
Premium Member
join:2011-08-24
Chatham, ON

TSI Jonathan

Premium Member

That's what I like to see!

jimbotelecom
join:2011-07-11

jimbotelecom to smerrikin

Member

to smerrikin
I'm waiting. I'm in Kanata North fed by the Fallowfield POI. No change for me yet. Should I reboot my modem?

sbrook
Mod
join:2001-12-14
Ottawa

sbrook to TSI Marc

Mod

to TSI Marc
The change in package is predicated on the change to the Aggregated Point of Interconnect (APOI) and that isn' t happening on fallowfield until tomorrow!

jimbotelecom
join:2011-07-11

jimbotelecom

Member

I'm excited. I can feel my uploads taking less time right now!
mgomez
join:2008-01-28
Vanier, ON

mgomez to TSI Marc

Member

to TSI Marc
Still no upgrade for me.



(going from the 18down/.5up plan to the new 25down/2up)

Oh well!
old sparks
join:2011-02-17
Greely, ON

old sparks

Member

Wow! I have NEVER got 26 mb/s download on the 18/.5 plan. Usually a solid 21 mb/s, which is ok.

I'm still waiting for 25/2 here. It's been a week since I put my request in...