Hi all,
I moved several weeks ago, and I still don't have my internet connected. Teksavvy sent me a new modem, set it up en route to make sure that it would be good to go when it arrived, and I have it all nicely plugged in. But I have not had a Rogers technician to connect my new house yet.
I called the day after my move. Teksavvy set most of the move up, had a modem sent, and told my I'd be emailed when a technician was scheduled to come. Great! Then I heard nothing for a week, so I called back. Teksavvy then told me that Rogers was not booking anyone because they are too busy (possibly with the storm, offered my sage support rep).
Now, I've done some checking and I know that Rogers can have a technician at your house tomorrow if you need it. Even another user on this forum posted recently that the tech came in a few days, no problem! What's going on? I still haven't received an email about a technician visit. I've called Teksavvy back a few days ago, and I waited on hold for half an hour for them to tell me that they'd send me an email?? While other people are getting techs? What is going on here?
I've been with teksavvy for so long that my customer ID number has like 2 digits in it
But this is really annoying me. Especially the prospect of having to wait on hold for them to tell me nothing.
But this is really annoying me. Especially the prospect of having to wait on hold for them to tell me nothing.