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telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
reply to bbqguy

Re: Lost internet service after EOL "Glitch"

Yes, while your SB5100 is DOCSIS 2.0 and should be upgraded soon »[Speed] Heads-Up: Time to Replace Your DOCSIS 2.0 Modem , it should still work, but like you, some other posters have also encountered that "EOL" "glitch" due to Comcast having old modem info still listed on their account: »[Connectivity] eol.comcast.net BS time!

That could be why the SB5100 modem was finally able to start working again, as your account info must have been modified by all that.

As far as the problem activating the SBG6580, another poster recently had a problem with that also: »[Equip] SBG6580 "Access Denied"


bbqguy

join:2013-07-29
Levittown, PA

Thanks for the quick reply.
Yes, I saw that "Access Denied" thread and have been following it. The present discussion is about IPv4 vs IPv6; some saying it fixed it others saying there is no way it could have been the solution. I'm using that as a starting point for further investigation on the web.