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Turrible

join:2013-07-29
Slidell, LA

Getting Arris modem in to bridge mode

I have recently been trying to get my Arris TM822A modem in to bridge mode. I can't access the modem myself because it has a password of the day. I called charter today to try and get them to do it, but both times they told me that they 'don't have the capability to do that'. I'm posting this here as a last resort, any and all help will be greatly appreciated.


cablegeek01

join:2003-05-13
USA
kudos:1
The TM822A is a bridging only modem. It's always in bridge mode. What are you trying to do?


DaSneaky1D
what's up
Premium,MVM
join:2001-03-29
The Lou
reply to Turrible
If you're the account holder and Charter is unable to help you, then you should escalate or find an alternative to the route you're trying to head in.

Turrible

join:2013-07-29
Slidell, LA
reply to Turrible
I'm trying to get my ports to forward properly, I have a Linksys e2000 with DD-WRT v24-sp2 (07/24/13) mini. I have had no luck getting my ports open, I tried connecting myself directly to the modem to see if that was the cause, and when I did the ports still weren't open. That's why I assumed it was the modem giving me grief.

passerby

join:2013-03-22
Monroe, MI
Running a software firewall or security software that might have firewall functions?

Turrible

join:2013-07-29
Slidell, LA
The only firewall I have running on my end is the windows firewall.

Ctech

join:2013-07-27
said by Turrible:

The only firewall I have running on my end is the windows firewall.

open the proper ports in the windows firewall. Turn it off for testing purposes, I suspect that your problem will go away

Turrible

join:2013-07-29
Slidell, LA
Just tried with the firewall turned off, still not working. I'm using a site called yougetsignal (don't want to post a link) to see if the ports are open or not.


cablegeek01

join:2003-05-13
USA
kudos:1
reply to Ctech
Don't EVER connect a windows PC directly to the internet (getting a public IP) without a firewall in place.
Windows 7/8 are a bit better about it, but an XP PC will pick up malware/viri in a matter of seconds (usually less than 60) when connected directly to the public internet.
This is anecdotal evidence from my personal/business lab testing, but windows in general has far too many open avenues of attack.