said by cjsbrown:The point is, they are asking me to agree to a possible charge BEFORE they even check the line stats. The logical route would be to check the line stats, then if they are not what they should be, to ask the customer to agree to possible charges to further investigate. I have been down this road with Bell, and they provided a lot of tech service via phone and direct computer link and there was never any mention of service charges - they simply went to work on the problem.
That would be logical. If you need to agree to a DMC regarding the line stats, that is because checking the line stats is not possible, without further Bell action. Bell action is not possible without agreeing to the possible DMC.
It's silly, and annoying, but if Bell needs to lift a finger, the DMC needs to be agreed to.