said by SpottedCat:
I've been on the 16/2 business plan since 2010. I keep hearing of new tiers being offered, consumer accounts getting free speed upgrades, and so on.
Will my 16/2 ever be upgraded? Or am I pretty much permanently locked into this speed unless I negotiate a new contract? I'm not really desperate for more speed; my current connection suits me well for what I do, but getting the same upgrades that consumer tiers get would be nice.
Both business class and residential speed tiers are very much controlled by the local franchise. The fact that you have had been on a business class 16/2 speed tier since 2010 is proof of that. The national starter speed tier in 2010 was 12/2 (although some local franchises marketed it differently...6/1, 6/2, and 8/2 were I believe also quite common for the business class starter tier in some areas).
I signed up for the 12/2 tier in 2011, and that was upgraded last year to 16/3 (although my tests indicate that it is actually 17/3 sustained) with no need to negotiate or sign a new contract.
Is it possible that your modem has been connected solidly for over a year with no disconnects or reboots? My recollection was that I had to do a modem reboot to get last year's new speed activated.
FWIW, the current national Comcast Business Class service is officially 16/3 as shown in the screen shot below (taken from http://business.comcast.com/smb/services/internet/plans
For comparison, here is a screen shot that I saved of the official plans and pricing from last year before the speed and price increase (and the loss of multiple email accounts for the higher tiers):