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TSI Outages
TSI Support
Premium
join:2009-09-28
Chatham, ON

4 edits

[Outages] OUTAGE REPORT - DSL/CABLE - 08/02/2013

Hello Everyone,

Some customers in ON and QC may be experiencing issues with their DSL connection.

We are also currently experiencing signal issues with our Cable services in the following areas:

• 1810 St Laurent POI - Ottawa,
• Brampton POI - Brampton,
• 3573 Wolfdale POI - Mississauga

We are also currently experiencing a DHCP issue in the following area:

• 3573 Wolfdale POI - Mississauga

We are working to resolve the issue as soon as possible. Thank you for your patience and apologize for the inconvenience.

TSI Shawn S

mr_hexen

join:2007-08-02
Brampton, ON
said by TSI Outages:

• 5390 Richmond POI Brampton,

i dont think that's right . . .


TSI Outages
TSI Support
Premium
join:2009-09-28
Chatham, ON
Thanks for catching that!

Martin

pcfxer

join:2006-12-11
Orleans, ON
reply to TSI Outages
Diligently? It's been like that since APOI Go-Live.


TSI ShawnS
Premium
join:2012-11-22
Chatham, ON
kudos:6
Hello pcfxer,

Thank you for your comment.

We are certainly working to have these issues resolved as soon as possible. Have you contacted our technical support to open a repair ticket? You can either send us a message in the »TekSavvy Direct Forum or call us at 1-877-779-1575.

Thank you
TSI Shawn S
--
TSI ShawnS (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork

Threz

join:2011-02-02
reply to TSI Outages
Boo signal issues. I wasn't noticing them the other time St. Laurent was listed, but I seem to be getting it today...

tongwr

join:2008-04-23
reply to TSI Outages
Are the issues in Mississauga still ongoing? I had no problems yesterday. But I'm losing my connection every few minutes.


TSI Jonathan
Premium
join:2011-08-24
canada
kudos:10
Hi tongwr,

Unfortunately, yes, they are still ongoing. Both RF and DHCP in Mississauga are currently being investigated by our vendor. We are hoping for an update or a resolution soon. Feel free to post in the direct forum so that we ensure it is related.

We are very sorry for the inconvenience and thank you for your patience.

TSI Jonathan
--
E-Services Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.


AkFubar
Admittedly, A Teksavvy Fan

join:2005-02-28
Toronto CAN.
reply to TSI Outages
After an up & down morning my DSL connection seems to have stabilized now. Hopefully it will stay up so I can finish my download.
--
BHell... A Public Futility. When life throws you lemons, make lemonade.

resa1983
Premium
join:2008-03-10
North York, ON
kudos:10

1 edit
reply to TSI Outages
Add york mills to dhcp issue...

Went away for a day, now no internet, and modem log is dhcp failed.

EDIT: I'm back now, but line monitoring is showing it was ongoing for at least 40 minutes.
--
Battle.net Tech Support MVP


CraigPerth

@teksavvy.com
I am getting .16/.26 in Perth, ON. I should be getting 15/1.

34764170

join:2007-09-06
Etobicoke, ON
reply to TSI Outages
There really needs to be a sticky post in the forum telling people that Rogers is doing network wide upgrades and these issues will be resolved in some areas as time goes by but that users NEED to file an issue with TSI as well as the fact that new areas will be affected as the upgrades continue on. The fact that TSI has completely and utterly failed to communicate this to their customers has just made customers even more confused.

sakraycore

join:2008-01-08
Scarborough, ON
reply to TSI Outages
Very slow/erratic speed here in McNicoll POI, ontario.

This has been ongoing for the whole week.

jacketfeng

join:2008-12-21
Toronto, ON
reply to TSI Outages
i have heard some of my friend use roger cable in Scarborough, they also experiencing OUTAGE.

so i guess its rogers's network crash down then cause this problem.

sakraycore

join:2008-01-08
Scarborough, ON
I'm in scarborough; it's not down, but very slow/erratic speeds it's unbearable.


Thoth

@rogers.com
reply to TSI Outages
Still down in Orleans.

jacketfeng

join:2008-12-21
Toronto, ON
said by Thoth :

Still down in Orleans.

is everyone requesting technician lol.

amd7674

join:2007-02-19
Nepean, ON
reply to TSI Outages
St Laurent POI - Ottawa (cable) still down. Just got phone call from in-laws. It has been down the whole day for them.


TSI Jonathan
Premium
join:2011-08-24
canada
kudos:10
Please ensure to get in touch with us to open a ticket. Either via the phone or through the direct forum.

Thank you,

TSI Jonathan
--
E-Services Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.