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TSI Outages
TSI Support
Premium
join:2009-09-28
Chatham, ON

[Outages] Outage Report

We are currently experiencing the following issues:

DHCP on 3573 Wolfdale POI Mississauga
RF issue on 1810 St Laurent
RF Issue on Brampton
RF Issue on 3573 Wolfdale POI Mississauga

We apologize for the inconvenience and are working for a resolution.

gzfelix

join:2010-01-18
Reviews:
·TekSavvy DSL
·TekSavvy Cable
I suppose this is caused by the Wolfdale issue:

traceroute to www.amazon.ca (72.21.215.233), 64 hops max, 52 byte packets
 1  10.83.7.1 (10.83.7.1)  1.153 ms  0.536 ms  0.641 ms
 2  172.16.10.1 (172.16.10.1)  1.191 ms  1.016 ms  0.965 ms
 3  10.125.28.129 (10.125.28.129)  1192.882 ms  1204.798 ms  1314.152 ms
 4  24.156.137.221 (24.156.137.221)  1741.303 ms  2186.755 ms  2147.868 ms
 5  wolfedale.cable.packetflow.ca (69.165.168.158)  1852.910 ms  1947.449 ms  2126.617 ms
 6  wolfedale.cable.packetflow.ca (24.246.55.125)  2257.265 ms  2671.082 ms
 

amd7674

join:2007-02-19
Nepean, ON
reply to TSI Outages
any updates on St.Laurent POI (Ottawa)?

techiecake

join:2013-07-18
I'm in the St. Laurent POI and I'm connected! (luckily!)

amd7674

join:2007-02-19
Nepean, ON
said by techiecake:

I'm in the St. Laurent POI and I'm connected! (luckily!)

Thank you, hopefully my in-laws can connect too. (I'm the support for them :-()

mikee

join:2012-12-21
Gloucester, ON
kudos:1
reply to TSI Outages
only started getting issues after my speed profile change. any eta until this is fixed? websites and internet keeps timing out randomly.

amoallim

join:2012-12-13
Orleans, ON
reply to TSI Outages
I'm in Orleans (St Laurent) and my internet went out last Thursday. Initially not impacted by "RF" issues but a day or two later. Last couple of days internet has come back on for few minutes only to go out again.

What exactly is RF? Is this an issue that Rogers needs fix or is on the Teksavvy end?

abugg046

join:2010-04-02
Orleans, ON
said by amoallim:

I'm in Orleans (St Laurent) and my internet went out last Thursday. Initially not impacted by "RF" issues but a day or two later. Last couple of days internet has come back on for few minutes only to go out again.

I'm experiencing the same.

mikee

join:2012-12-21
Gloucester, ON
kudos:1
reply to TSI Outages
Been going on for a week already or more, ever since we went Agg... When is this going to get fixed really... This is really annoying :/


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
reply to amoallim
said by amoallim:

What exactly is RF? Is this an issue that Rogers needs fix or is on the Teksavvy end?

It's a Rogers thing. RF means radio frequency.. It's the signal on the physical wire going into your home..

There appears to be some significant changes going on, see this thread: »[rCable] RF problems lately

Additionally, it may have started at the same time as when the switch to aggregated happened, however those are two unrelated events... Unless of course Rogers timed it that way, but I have no knowledge of that.
--
Marc - CEO/TekSavvy

nexxus007

join:2013-03-24
Mississauga, ON
reply to TSI Outages
Would you have an idea of how much of an area has been affected by this? Is it all of Mississauga?

I am still seeing problems today. I have lodged a ticket with Teksavvy.