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TeksavvyNoMo
Anon
2013-Aug-5 1:02 pm
[Cable] Incompetent staff and bad service = canceling Teksav.serDear CEO,
Accounts CID: 271523, 272194, 202694 All cancelled due to negligence from your staff including some of your supervisors. Over 12 hours spent with your staff only to leed to more frustration and I finally decided to canceled the service. Your accounting department has the face to ask me to return my modem before refunding me 245.99$ for a service I never got to see ever (btw I was charged the amount as of July 18th 2013). As for your customer service supervisor Taylor who took my complaints and promised to get back to me within 3 days... It's a good thing I never held my breath for that one. I really don't feel like writing my whole story on here... not knowing if it makes a difference anyway. I just wanted you to know that all your departments failed to service me...
Congratulations on a very bad teksavvy team!
Unsatisfied customer! |
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your moderator at work
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to TeksavvyNoMo
Re: [Cable] Incompetent staff and bad service = canceling TeksavTo me Teksavvy has NEVER EVER fail at their amazing customer service. GOD help you with Rogers or Bell on that department.
Secondly, it is probably a bad timing due to long weekend, and the fact that Teksavvy usually have to request (to Rogers/Bell) a ticket of some sort to active your account and services. Keep in mind weekends does not count
ROGERS/BELL probably DO NOT have any or enough staffs to answer the ticket yet Teksavvy staffs are just patiently waiting on the response. IN ADDITION, they are the owners of each phone line and cable line nationally; they can do whatever they want to save money and rip us off.
If i were you, give another chance for Teksavvy, i have try other 3rd party ISP. Yet Teksavvy is the best of all.
My family have been with Bell + Rogers for over a decade or so. Once switched to Teksavvy for 2 years and 9 days, never going back.
No hard feelings but those are the brutal facts with personal experience. |
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TSI Andy Premium Member join:2012-11-22 Chatham, ON |
to TeksavvyNoMo
I sincerely regret the negative experience you have received. We would certainly like the opportunity to look into this situation and see where we can improve. If you can, please post here » /fo ··· avdirect with your situation and we can work to improve your experience. Martin |
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to TeksavvyNoMo
said by TeksavvyNoMo :Your accounting department has the face to ask me to return my modem before refunding me 245.99$ for a service I never got to see ever (btw I was charged the amount as of July 18th 2013).
a totally reasonable request. what is unreasonable is to expect a refund before equipment that is no longer your property is returned. |
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XoX join:2003-08-19 Qc, Canada |
XoX
Member
2013-Aug-5 2:56 pm
yah i love those people... they want their money back but still have the ISP property in hand... |
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TSI Marc Premium Member join:2006-06-23 Chatham, ON |
to TeksavvyNoMo
said by TeksavvyNoMo :Dear CEO, Accounts CID: 271523, 272194, 202694 Ok. I'll do what I can to help. |
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deal1 join:2010-12-27 Nepean |
to TeksavvyNoMo
Good Luck getting the Bell or Rogers CEO to respond to your concerns once you head back to the darkside. |
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to TeksavvyNoMo
Hello TeksavvyNoMo, Thank you for the post! I'm am sorry to see there was a delay with our vendor to receive a confirmed appointment time frame for you. I have been able to review your account and have a better idea of the issue you were having. The vendor we use in your area is Videotron, they currently have roughly a 2 week delay with responding to us in regards to scheduling. We have been attempting to lower this delay however it is still roughly 2 weeks to have them respond to our requests. We do apologize for this delay, and I can assure you we are as upset by these delays as our customers. Since your service was not installed prior to you cancelling the service, we are able to offer you a refund. Our Accounting team was correct in informing you that once we have the equipment back we would be able to refund you for the equipment; as well as the service/activation. If the modem isn't returned we wouldn't be able to credit you for the modem; only the service/activation. However as I've mentioned once we have the modem back we will be more then happy to credit the entire amount for you. In regards to communicating with us during this entire ordeal, if there was a time when you spoke to us and didn't like the response/treatment you received from us; please let us know so we are able to address anything you were not happy with us. This way we are able to improve on any aspect of the customer service that you did not find satisfactory. If you have any questions or concerns or comments please feel free to message us in the Direct Forum » /fo ··· avdirect we are always happy to help! Thanks again TSI-Ashleigh |
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dillyhammerSTART me up Premium Member join:2010-01-09 Scarborough, ON |
2 week delay processing requests. Unbelievable. Not that it happens. I expect it. That you guys put up with it, that's the shocking bit.
Mike |
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dra6o0n join:2011-08-15 Mississauga, ON |
to TeksavvyNoMo
Always think of Teksavvy as a company for a middleman ISP, different consumers would reside in different locations, hence different Mainstream ISP they would have to deal with, with Teksavvy right down in the middle of that connection. In a sense, Teksavvy are the ones negotiating with the incumbants for the customers. |
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1 recommendation |
to dillyhammer
said by dillyhammer:2 week delay processing requests. Unbelievable. Not that it happens. I expect it. That you guys put up with it, that's the shocking bit.
Mike If only TSI could have the RCMP escort installation techs to customers homes after a nice reasonable 24 hours of ordering service. It would be a better world. |
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Teddy Boomk kudos Received Premium Member join:2007-01-29 Toronto, ON |
to dillyhammer
said by dillyhammer:2 week delay processing requests. Unbelievable. Not that it happens. I expect it. That you guys put up with it, that's the shocking bit.
Mike Ya.. The real question is, what is Videotron's delay installing service for their own customers? This and cable modem issues are the next thing for the CRTC I think In fact, I've just been meaning to type up an egregious case of Rogers pulling one of my customers in error. In that case, the customer got out to the Rogers tech soon enough to get him to undo the "mistake", but that makes it the perfect example of how this stuff happens. Concrete examples might be just what we need to get some concrete directives from the CRTC?! |
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TSI Andre Premium Member join:2008-06-03 Chatham, ON |
to dillyhammer
We're not putting up with it |
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Teddy Boomk kudos Received Premium Member join:2007-01-29 Toronto, ON |
said by TSI Andre:We're not putting up with it Andre, what are the current delays for Rogers and Videotron, and for service as well as new install? The website is letting me put a Rogers order in with the standard 7 days, but I don't think that's right... Thanks! |
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to TeksavvyNoMo
Anecdotal but I had someone say her friend got videotron installed within 3 days. Granted that was coming from someone who wanted their TSI-vtron installed asap :P |
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TSI Andre Premium Member join:2008-06-03 Chatham, ON |
to Teddy Boom
I don't know them off the top of my head however R&D is working on a bypass mechanism that allows us to change them on the fly to adapt to delays. |
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2 edits |
to TeksavvyNoMo
I am an an older guy that is currently going through my own negative install procedure with Teksavvy who had been in my view a very corporate responsible company.I also sent several people to them as customers. Don't know what happened but my install nightmare is ongoing.Must decide VERY soon whether to stay or find someone who will respect and respond to my simple wishes.An example is on Fri.am they received an update on my account and would get back to me shortly.What exactly does shortly mean?Today is Mon.Aug.5 and I am no further ahead with my supposed Aug.1 install than I was when I made the order on July 17/13.$220 later and here I sit waiting. In my over 30 years of business I have never experienced this nonsense. I feel your emotions and wish I could make the decision you have to be proactive.Enough is enough.Hopefully fellow members will not regard this as a rant but just the facts as documented. Good luck with everything. My review » Review of TekSavvy Cable by perfectimageThanks |
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Jaxom join:2012-03-10 East York, ON |
to TeksavvyNoMo
Too many customers suffer from "Angry White Guy Syndrome" (I can say that because I am white, lol). They don't get their way and they throw a temper tantrum.
Teksavvy is an awesome company. They have excellent employees that really seem to care about their job. People need to understand that Teksavvy is at the mercy of Rogers, Bell, etc. Give Teksavvy a chance to fix the problem! Be patient with them and communicate clearly to them. There is usually no need to get to the point that you explode in a rant on the forums.
The big monopoly corporations will try to screw over Teksavvy just so you go running back to them. It doesn't always happen though but you have to be mentally prepared for Rogers/Bell games.
Teksavvy is worth the headaches (if you have them). The price is amazing and the service great. Don't give up on them. |
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jmckformerly 'shaded' join:2010-10-02 Ottawa, ON |
jmck
Member
2013-Aug-5 6:31 pm
said by Jaxom:Too many customers suffer from "Angry White Guy Syndrome" (I can say that because I am white, lol). They don't get their way and they throw a temper tantrum. ya, and there's also too many fanboys that jump and think TSI is the holy grail which doesn't help this situation at all or any situation and likely makes it worse. |
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34764170 (banned) join:2007-09-06 Etobicoke, ON |
to TeksavvyNoMo
For how much I can understand TSIs situation dealing with the incumbent carriers it is ridiculous how often people are promised callbacks and never receive a callback at all. This is a serious breakdown in TSIs process... but this isn't something specific to TSI. It seems all too common with businesses. Customers wouldn't be upset if TSI at least had reasonable communication with their customers and that is an area TSI fails in way way too often. |
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billco join:2011-02-11 Ottawa, ON |
to Teddy Boom
said by Teddy Boom:Ya.. The real question is, what is Videotron's delay installing service for their own customers? This and cable modem issues are the next thing for the CRTC I think It obviously depends on the location, but I have a friend here who has been waiting 3 weeks for VT to hook up their new apartment. That's not for a TPIA either, it's Videotron proper. |
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MFidoMontreal join:2012-10-19 |
to TeksavvyNoMo
I hope the vcable things will go smoother soon now that the contruction vacation is off. It is crazy in QC how many ppl are taking the vacations at once during this period ... And I am almost sure Trontron have 1-2 employees in charge with TPIAs and if they went both in vacation in the same time ... or one after the other ... |
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