[Cable] How would one switch from Cable to DSL packages on Teksa
ATM I have a cable package for... I think its the 28 Down / 1 Up.
At the moment it's kinda overpriced when the DSL package for similar specs of 25/10 is better, but I'm on a cable service so I have a cable modem I bought.
I'd probably had to utilize modem rental for the DSL version since I cannot simply buy a modem for that, then having to deal with some sort of activation cost and cancellation period for cable?
The major problem here is that I got Teksavvy internet through a reseller Mifi Telecom, which is a chinese middleman that has incompetent phone supports (they use a cellphone that seems to reside in a retail store at a mall in Markham).
I do have credit card and personal information to confirm it's me, but the thing is that the middleman keeps my Customer ID that was suppose to be given to me but is kept by them, I was given the Order ID instead on the form (No idea if its the other way around since I was given the teksavvy support ph# along with a ID of some sort).
This is because I remember using that same ID in the past on teksavvy's site for support and such, but its invalid meaning it's not the one that was given when I signed up.
Now, if I do cancel, I wonder if there are any abuse with the Mifi telecom since they obviously wrote down my credit card number and security code and kept a copy of that. That. Is the issue I'm having with the (fourth) party in between Teksavvy and me.
I am able to consider switching now because I have a competent income now, although it also means I gotta scrounge around the house to find my stuff.
EDIT: Nvm I found my papers!
St Thomas, ON
Re: [Cable] How would one switch from Cable to DSL packages on T
That CID / OID situation sounds normal for a reseller to teksavvy AFAIK.
The CID is actually the MIFI telecom customer account, and then you have the OID # underneath them. Basically you wouldn't have your own CID with teksavvy. MIFI isn't doing anything shady in that regard.
Cable being a different service, it would be subject to any activation / DSL modem purchase related fees. Hop on teksavvy.com and click internet-> DSL and enter your postal code. It should show the packages available, and then there are tabs to see modem options and applicable fees. You could also call up and speak with customer service / sales to find out the costs / options.
25/10 means VDSL which means a Sagemcom modem. There is a rent to own option but no actual permanent rental option. Basically you put a down payment then make monthly payments for a short period and then it is paid off / yours to own.
I can pretty much buy the modem, I'm just wondering if there are alternatives to the listed modems as Bell is the ones deciding which ones they approve or not, or is compatible or not.
Googling Sagemcoms of that model on the internet pops up with nothing. I could go to the local canadacomputers to find those teksavvy packages for a modem (I found the DCM475 there).
Since I found my papers, the next order of business is probably make a call to Mifi to 'cancel' the service connection between me and them so I can start up a new service at the same time.
I might want to time it so the cancellation occurs for a '30 day period' as all isp business works, and at the same time start activating a dsl line from teksavvy so within at most 14 days it will go up? The last thing I need is the lack of internet because I have a VOIP phone line (although my family rarely use it since almost everyone has a cellphone... LOL!).
EDIT: Looks like their accounting department at Mifi is closed at this time, gotta need to call in tomorrow. I could do a registration and activation with the DSL right now though and handle cancellation a bit later.
The one perk I prefer being a direct customer with teksavvy is having the invoice emailed to me. Mifi doesn't really do that so I'm kinda in the dark on the costs lol.