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mrheisman
join:2008-03-12
Wallaceburg, ON

mrheisman

Member

Re: New to Start, Cisco DPC3008 modem restarts daily ~7-8pm.

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Reposted log entries after blacking out MAC address.

jmck
formerly 'shaded'
join:2010-10-02
Ottawa, ON

jmck

Member

do you have analog or digital TV service? if not and there's a filter installed it might be causing these issues. regardless it sounds like service call might be needed.

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt to mrheisman

Premium Member

to mrheisman
TLV-11 Unrecognized OID means it's not provisioned. Perhaps there's an issue with the outdated firmware and the CMTS thinks its unauthorized?

rocca
Start.ca
Premium Member
join:2008-11-16
London, ON

rocca

Premium Member

TLV-11 unrecognised OID is when a CMTS configuration file has a setting that the modem doesn't understand, ie generally a different vendor or unsupported feature on the modem. It's not an error and comes up at a 'notice' level, ie generally a non-issue.

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt

Premium Member

said by rocca:

TLV-11 unrecognised OID is when a CMTS configuration file has a setting that the modem doesn't understand, ie generally a different vendor or unsupported feature on the modem. It's not an error and comes up at a 'notice' level, ie generally a non-issue.

Oh, interesting.. But I've seen it on numerous occasions myself and others posting modem logs when a modem is not provisioned, this is in the log.

Edit: At least this is the case I've seen in Rogers land... Once a modem is provisioned, I've never seen this error in logs. Could be different in Cogeco land.

Edit2: My personal experience was I had these errors before service was provisioned, and after service was cancelled, the same day modem was de-authorized, the TLV-11 popped in the log.

rocca
Start.ca
Premium Member
join:2008-11-16
London, ON

rocca

Premium Member

They are getting provisioned though, just flaky RF - so a different issue, and the OID is just a red herring here.

This link has a good explanation »www.speedguide.net/faq_i ··· ?qid=392

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt

Premium Member

Yeah, i guess it doesnt happen in Rogers land... Hundreds of people have been posting stats of Rogers land stats, and this never pops up.
mrheisman
join:2008-03-12
Wallaceburg, ON

mrheisman to jmck

Member

to jmck
Yea, I have digital TV service.

I called in and opened a ticket. I was surprised to find out that Cogeco requires a direct connection from the modem to a computer for 24 hours (and they can tell if it's connected to a router)? I don't remember them making me do that when I was their customer. :/

rocca
Start.ca
Premium Member
join:2008-11-16
London, ON

rocca

Premium Member

Just until the ticket is reviewed, it makes things a lot easier rather than being told the slowness is "probably the router" and further delaying resolution.
rocca

rocca to mrheisman

Premium Member

to mrheisman
I'm also still concerned by the incorrect/unsupported firmware. Did you buy that from a store in Ontario?
mrheisman
join:2008-03-12
Wallaceburg, ON

mrheisman

Member

Yes, on Amazon.ca.

I don't know if the firmware is the issue as I had the same exact problem when I was with Cogeco and a completely different model modem.

Edit: Cogeco was out three times in 3 years for this problem. They even strung a new line from the pole to the house to no avail. It was the main reason why I switched to Start.

Gone
Premium Member
join:2011-01-24
Fort Erie, ON

Gone

Premium Member

The Cogeco-supplied DPC3008 I have at a different location has a firmware from March 2012 installed.

Still seems weird that Cogeco won't push out the updated firmware to an owned DPC3008 used with Start, when they had no problem pushing out a firmware to my own DPC3000 with Start.

elitefx
join:2011-02-14
London, ON

elitefx to mrheisman

Member

to mrheisman
said by mrheisman:

I don't know if the firmware is the issue as I had the same exact problem when I was with Cogeco and a completely different model modem.

Trust me bud. I wouldn't have posted if I wasn't 1000% sure. The modem don't care what network it's on but it's CRITICAL that the firmware isn't flawed. Rogers (as an example) is famous for faulty firmware so we all know what bad firmware can cause. Read my posted links and many others available.
mrheisman
join:2008-03-12
Wallaceburg, ON

mrheisman to Gone

Member

to Gone
Yea, seems like typical Cogeco though. The good news is the modem disconnected and restarted within an hour of opening the ticket, so hopefully they'll be able to see the log.
mrheisman

mrheisman to elitefx

Member

to elitefx
Yea, I know how important the firmware is. It just seems so strange that I've had this same problem with Cogeco. They exchanged three different modem models in three years. The problem would go away for a couple of months and come back with a vengeance.

I have my fingers crossed it's something easy like replacing the weathered and rusted splitter outside.