said by Ave8:If you had read my post before jumping the gun you wouldn't have your foot in your mouth right now.
Give it another shot.
You mean about the part where you started calling in and wasting the time of their customer service? Or the part about where their customer service people that you had called told you, directly, that as a TekSavvy customer you needed to call them?
There is a proper escalation process that you didn't follow. That escalation process is not for you to start wasting the time of Bell employees by phoning in, it is for you to have TekSavvy lodge a ticket with their wholesale upstream support.