said by Hard Harry7:I think its really funny that when you call Cox up they say "Oh I have no idea what your talking about". Which either mean Cox is very bad at communications among it's employees or they have sent out notification for Tier 1 not to talk about it.
Oh you don't know the half of it, trust me. Back when I was trying to talk to somebody about the CCI issue, when I brought it up to a rep she had no idea what I was talking about. So I said I'd show her a website detailing it, to which she replies that she has no internet access at her station.
Later on in the conversation while pretending that she knows something, she reads a quote from the tivocommunity.com forum, which I happened to be familiar with because I had a browser tab open to that exact page.
Really? Reps have no internet access but here she's reading a post from a web forum? I confronted her about it and she used some goofy weasel words, but I didn't want to be rude so I just left it alone.