|reply to zoso |
Re: [Bill] Furious about erroneous modem rental fee
said by zoso:I cannot comment on the customer profile if it actually does say "Customer Owned Modem" or not, as I've always rented.
Now, when I check my customer profile online, I see that it no longer says customer owned modem. It has the MAC of my modem, but an incorrect serial number - probably of a Comcast modem. Interestingly enough, the new modem online matches mine - SB6121.
What the heck is the deal with these people?!
However, I do want to point out that the Serial # listed will not be your actual serial number. If you look at it, and look at the digits of the MAC Address that is listed, they will match (again, just the digits).
Not sure why they do it that way, and I know I asked once about it in another thread. I think it has to do with Security, or maybe the fact that the MAC Address can also be used as the serial number, as it is a unique number for the device.
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