Tech did not show. They lost my business.
Last Monday I signed up for a Suddenlink package. The installation technician was scheduled to arrive the following Friday between 1 and 5pm Friday or the next Monday between 8 and 12 noon.
I took off from work both days, resulting in sixteen hours of lost wages.
The technician never showed up. When I inquired, Suddenlink said they had rescheduled my appointment for "sometime next Thursday", but never bothered to inform me of this change via email or telephone.
Fortunately, this delay and lost wages motivated me to research Suddenlink's reputation on the internet. After seeing the thousands of reports here and elsewhere of bad service and customer disrespect, I called and cancelled the installation.
Thank you *everyone* for helping me avoid further losses due to this company! I do genuinely appreciate the information people provide online. Information is the only real safeguard we customers have.
You took 2 days off w/out pay.....
Yes. We are not allowed to take off work for 1/2 days, only full days.
I get that part, lol, but you don't have vacation/pto/sick time O.o
I would seriously entertain a new job if not
No. I get paid only when I work.
I live in a small town, far from any metro area. There are very few jobs to entertain. I would very much enjoy a job where I could get paid while not working.
Everyone should also be aware that SuddenLink employs "Customer Retention Specialists". If you ask to cancel your business with them, they will use high-pressure sales tactics to try and stop you from cancelling.
The most prudent course is to never enter into a business relationship with them in the first place. Unethical business practices and immoral conduct should not be rewarded.
That's a little biased when you consider that most larger businesses actually work this way. Nearly ALL cable/satelite/phone/mobile operators are also set up in much the same fashion.
If you also look at it from a different vantage point, the retention people are actually able to give you the best deal/price you can get for the same or better service. Several people on here, including myself, try to reach these people to reduce our bill to a more sensible level. But in the end, there is no pressure to speak of. If you don't want the service, just keep saying no.
And I find it ESPECIALLY hard to take anyone serious once they bring up immoral conduct. You can throw that around all day long about any number of business and services, but you still shop at the super market, you still watch tv, you still buy gas that's produced out of country, you still have an internet connection from some provider. Hell, what is it that is even unethical or immoral? A company offering a better deal to keep you?
I understand your frustration, but let's keep it realistic shall we? You had a shitty experience with your install date. This is CLEARLY out of the normal as the hundreds of thousands of customers (if not millions) that have had NO problem with this. You really should have worked with the retention people or a supervisor to get some value added content or a lower bill price as a result of the missed appointment and lost wages. You have ALREADY lost the wages, so why not attempt to recover some of that lose in another form versus simply canceling the install. Now you are out the wages you had already lost, and you have no service and still have to take off to install another provider again.
As a side note, I find your review hilarious. You googled 'suddenlink sucks' and go on to talk about the thousands of complaints (39 thousand links returned by google). Go type in time warner sucks, or att sucks. See how many links you get a hit on for that.
50/3 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old
LOL. I can only wonder what type of business you work in where not honoring your agreements is considered standard practice, and lying is not considered immoral.
I do understand your sentiment that if unethical behavior becomes normal, it's okay to engage in it. I realize this attitude is growing in popularity. To each his own.