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Okers

@teksavvy.com

Crapsavvy - Another slow night on cable

Here we go again 8 Mbps, good thing I got my downloading done earlier... Called tech support ... 10 mins on hold and still waiting. Why can't this be fixed?


TypeS

join:2012-12-17
London, ON
kudos:1
You didn't post them in the other thread but what does your signal stats look like right now?


Omers

@teksavvy.com
Oh no feel asleep waiting for teksavvy support

geokilla

join:2010-10-04
North York, ON
Reviews:
·TekSavvy Cable
reply to Okers
said by Okers :

Here we go again 8 Mbps, good thing I got my downloading done earlier... Called tech support ... 10 mins on hold and still waiting. Why can't this be fixed?

Because there is more than enough capacity to go around apparently.

34764170

join:2007-09-06
Etobicoke, ON
reply to Okers
Because networks are complex and there are at least a handful of spots where something could cause the performance issues you're seeing. Without the ability to look at the traffic stats and other counters with all devices from your end all the way to TSIs it makes it a lot more difficult to determine where the performance issue is. I don't believe TSI has any ability to look into Rogers network or at the nodes themselves.


Okers

@teksavvy.com
I have already sent them my stats last week and was told there were no problems.


Okers

@rogers.com
I did some speedtests and my in laws that have teksavvy and it appears that it's London wide

The Mongoose

join:2010-01-05
Toronto, ON
said by Okers :

I did some speedtests and my in laws that have teksavvy and it appears that it's London wide

There's almost no chance that's true. London is on ATPIA, if there was a London-wide capacity issue everyone in Ontario (except a couple areas) would be feeling it.

You should post both line stats and speed test results here if possible. Sometimes the speed test itself is the problem, sometimes Rogers is messing around.


Okers

@rogers.com
Do you think it will be another crapsavvy night???? It's working very well right now, but once 8:30pm comes around ... Your 150/10 becomes 6/10.

The Mongoose

join:2010-01-05
Toronto, ON
People have asked you to show tests and tracerts, but you keep coming on here (with two different logins) to use juvenile terms like "Crapsavvy". You'd be much better-served to stop with the insults and just post some test results. People will try to help.


Okers

@teksavvy.com
I HAVE with tech support. !!!!!!


Optional

join:2012-02-26
Mississauga, ON
reply to Okers
You all must be new to the internet. You have been trolled =\


Okers

@teksavvy.com
reply to Okers
I have given my real name.. spend hours with Techsupport .. being told there is no problem. I'm frustrated.. it's not my router.. it's not my computer... it's Teksavvy. If it was my equipment, it would be constantly crappy. I'm only home during their crappy hours.. sucks to be me.. My wife get's to enjoy the 150/10 package while I'm at work. It downgrades every single night.. YES every single night. On a good night I will get 15 mpbs.. This isn't the speedtest server.. Im an Apple developer and download from apple, I get incredible speeds in the AM... download 1 gig files in less than a min.... at night.. 2 - 3 hours.. WHY CAN'T THEY FIGURE THIS OUT.. I HAVE GIVEN THEM THE INFORMATION AND TIME FRAMES... Rubbish....


TSI Gabe
Router of Packets
Premium,VIP
join:2007-01-03
Gatineau, QC
kudos:7
Can you install MTR or (winmtr) and run a test against our DNS server? (206.248.154.22)

Ideally I'd like to see it run over a 5 minute time lapse while you experience slowdowns.

34764170

join:2007-09-06
Etobicoke, ON

1 recommendation

reply to The Mongoose
said by The Mongoose:

There's almost no chance that's true. London is on ATPIA, if there was a London-wide capacity issue everyone in Ontario (except a couple areas) would be feeling it.

That's based on the assumption that a capacity issue can only happen at TSIs end of the ATPIA backhaul and if that were the case then yes it is most likely it would affect everyone. There is always the possibility there could be capacity issues with Rogers at the London end of the network or somewhere in between London and York Mills. It's not as if Bell hasn't had issues on their network on their end instead of TSIs.

graniterock
Premium
join:2003-03-14
London, ON
Reviews:
·WIND Mobile
·TekSavvy Cable
FWIW TSI did acknowledge a congestion issue in response to my 6 month review update.

quote:
In regards to the congestion issues, it's something that both ourselves and our vendor are aware of. They have confirmed that they are working on resolving these issues along with completing the ATPIA upgrades. Unfortunately since this is more of routine maintenance than the APTPIA upgrades, we have no ETA as to when this will be completed. This is also partially dependent on the DOCSIS 2 modems many customers are using. Although they are still capable of using these modems any new sign ups, upgrades to a higher tier speed or a move to a new location will require a DOCSIS 3 modem which puts less strain on the infrastructure it's self. Unfortunately this is not a instant remedy that will cause the congestion to go away, but it will in time have quite an impact on the congestion issues you see today.

»/comment/86683

9 PM peak time speed test on a 35/3 connection. It's been getting progressively worse since late June for me. (From basically losing a few megabits "oh I guess its just a slow night to now being 1/3 capacity).




TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
No idea what Jon is talking about there. There is currently no congestion problem on our end. If there are problems, and this may be what Jon was talking about I'm not sure... They would be downstream from us...
--
Marc - CEO/TekSavvy

graniterock
Premium
join:2003-03-14
London, ON
Reviews:
·WIND Mobile
·TekSavvy Cable
I took it to mean node type congestion that is outside of TSI control. The symptoms I am experiencing remind me of what my brother experienced a few years ago as the Berkshire area's infrastructure started to implode. It was ultimately resolved by rogers upgrading the area.

The Mongoose

join:2010-01-05
Toronto, ON

1 recommendation

reply to 34764170
said by 34764170:

said by The Mongoose:

There's almost no chance that's true. London is on ATPIA, if there was a London-wide capacity issue everyone in Ontario (except a couple areas) would be feeling it.

That's based on the assumption that a capacity issue can only happen at TSIs end of the ATPIA backhaul and if that were the case then yes it is most likely it would affect everyone. There is always the possibility there could be capacity issues with Rogers at the London end of the network or somewhere in between London and York Mills. It's not as if Bell hasn't had issues on their network on their end instead of TSIs.

I'm aware, but when the OP is lobbing insults at TSI, I take it to mean that he's blaming them for the capacity issues. Node congestion is the most likely problem, but that's 100% Rogers...of course if that's the case, Rogers customers on that node would be having the same issues.

34764170

join:2007-09-06
Etobicoke, ON
I fully understand that when people tend to make such comments Nothing should be ruled out and there needs to be proper investigation to determine what the source of the performance issues are on a case by case basis.

mik29999

join:2008-07-21
Toronto, ON
Terribly slow on a 150/10 connection in Toronto (Davisville) on Bloor POI tonight for me as well.

Meljin

join:2010-09-12
London, ON
reply to TSI Gabe
Being in London and just upgraded to the 35/3 unlimited package, here is an example of what you are looking for:

|---------------------------------------------------------------------------------- --------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| (my local router) - 0 | 357 | 357 | 0 | 0 | 1 | 0 |
| 10.125.155.1 - 1 | 353 | 352 | 2 | 6 | 21 | 5 |
| 24.156.142.53 - 1 | 353 | 352 | 7 | 13 | 29 | 10 |
| 64.71.241.101 - 0 | 356 | 356 | 6 | 12 | 33 | 11 |
|2120.ae1.agg01.tor.man.teksavvy.com.packetflow.ca - 4 | 317 | 307 | 7 | 12 | 42 | 12 |
| dns.pppoe.ca - 4 | 320 | 310 | 6 | 11 | 36 | 9 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Fervid

join:2013-02-20
reply to Okers
I live in London. I have had an absolute terrible experience since upgrading to 150/10. At 9:00AM my speedtests to Toronto are around 120Mbps down. When I run a speed test anywhere else in the world at 9:00AM the most I get is 38Mbps down. I was bouncing back and forth with teksavvy in the direct forum. I think my thread has 3 or 4 pages worth of data. Teksavvy escalated my issue to Rogers who returned saying there's nothing wrong.

At night, during actual peak times. My speedtests are below 10Mbps down. It's currently 10:10PM and here's my test to Toronto right now:







There is obviously an issue somewhere. Rogers can say there is nothing wrong.. But I tell you what, I never once had a single complaint with my internet service before I upgraded. I was on a 28/1 package and it was always reliable and constant no matter what time of the day it was.

My home network is configured for 1Gbps. All cables and router are verified and between computers through my router I can transfer avg. 120MB/s

I know that this isn't Teksavvy's fault and I do appreciate that they do their best to help me out, but at the end of the day, I am paying TekSavvy for a service and receiving piss poor results.

After being delayed on my 2nd ticket to support and dealing with this situation for 2 weeks without any progress I finally threw up my arms and ordered DSL. My new DSL is set to be installed tomorrow and after the installation is complete I will be cancelling my cable. I would not recommend the 150/10 package to anyone.

I saw TSI Gabe's post about WinMTR. Here are my results from a 5min test. Host: 206.248.154.22

|---------------------------------------------------------------------------------- --------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 349 | 349 | 0 | 0 | 14 | 0 |
| 10.125.156.129 - 0 | 349 | 349 | 6 | 8 | 22 | 8 |
| 24.156.142.113 - 0 | 349 | 349 | 11 | 15 | 118 | 15 |
| 24.156.146.25 - 0 | 349 | 349 | 10 | 14 | 29 | 13 |
|2120.ae1.agg01.tor.man.teksavvy.com.packetflow.ca - 3 | 321 | 314 | 11 | 14 | 78 | 14 |
| dns.pppoe.ca - 6 | 286 | 270 | 11 | 13 | 82 | 11 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

rickyz

join:2006-10-20
Toronto, ON
it was great until around 9pm, than it went back down to crap

34764170

join:2007-09-06
Etobicoke, ON
reply to Okers
I'd love to know numbers wise how many customers end up switching from cable to DSL (and enough of those customers came from DSL in the first place) just so they can have something usable. Rogers will end up just driving a certain percentage of customers back to Bell infrastructure.


Okers

@teksavvy.com
reply to Meljin
|---------------------------------------------------------------------------------- --------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| KITU1 - 0 | 479 | 479 | 0 | 0 | 1 | 0 |
| 10.125.155.1 - 0 | 479 | 479 | 3 | 11 | 86 | 7 |
| 24.156.142.53 - 0 | 479 | 479 | 11 | 19 | 91 | 13 |
| 64.71.241.101 - 0 | 479 | 479 | 10 | 18 | 90 | 12 |
|2120.ae1.agg01.tor.man.teksavvy.com.packetflow.ca - 3 | 436 | 425 | 8 | 17 | 92 | 13 |
| dns.pppoe.ca - 3 | 443 | 434 | 7 | 16 | 86 | 13 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Status Code: Operational
Software Version: STAC.02.50
Software Model: a81a
Bootloader: 2.3.1

Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 663.0 MHz -0.2 dBmV 41.9 dB 0.000 % 256 QAM
2 615.0 MHz -0.9 dBmV 41.4 dB 0.000 % 256 QAM
3 621.0 MHz -1.1 dBmV 41.3 dB 0.000 % 256 QAM
4 633.0 MHz -0.4 dBmV 41.9 dB 0.000 % 256 QAM
5 639.0 MHz 0.0 dBmV 42.2 dB 0.000 % 256 QAM
6 645.0 MHz -0.3 dBmV 41.8 dB 0.000 % 256 QAM
7 651.0 MHz -0.3 dBmV 42.0 dB 0.000 % 256 QAM
8 657.0 MHz -0.2 dBmV 41.8 dB 0.000 % 256 QAM
Return Path:
Channel ID Frequency Power Modulation
2 25.3 MHz 36.3 dBmV 16 QAM
1 31.3 MHz 36.3 dBmV 16 QAM
3 22.1 MHz 36.3 dBmV 16 QAM
4 38.6 MHz 36.3 dBmV 16 QAM
Data Service Details
Provisioned Address: Yes
Provisioned Time: Yes
Provisioned Configuration: Yes
Registered: Yes
BPI: Enabled

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

tracert www.google.com

Tracing route to www.google.com [74.125.226.114]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms KITU1 [192.168.1.1]
2 10 ms 7 ms 7 ms 10.125.155.1
3 17 ms 14 ms 14 ms 24.156.142.53
4 14 ms 14 ms 14 ms gw03.hnsn.phub.net.cable.rogers.com [66.185.80.2
6]
5 12 ms 12 ms 41 ms 2120.ae1.bdr04.tor.man.teksavvy.com.packetflow.c
a [69.196.136.68]
6 12 ms 13 ms 13 ms 72.14.212.134
7 13 ms 12 ms 24 ms 216.239.47.114
8 13 ms 12 ms 15 ms 209.85.250.207
9 13 ms 14 ms 14 ms yyz08s13-in-f18.1e100.net [74.125.226.114]

Trace complete.

Pinging google.com [74.125.226.101] with 32 bytes of data:
Reply from 74.125.226.101: bytes=32 time=12ms TTL=56
Reply from 74.125.226.101: bytes=32 time=16ms TTL=56
Reply from 74.125.226.101: bytes=32 time=14ms TTL=56
Reply from 74.125.226.101: bytes=32 time=14ms TTL=56

Ping statistics for 74.125.226.101:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 16ms, Average = 14ms


Okers

@teksavvy.com
reply to Fervid
I'm not trying to insult Teksavvy.. I'm trying to get their attention that there is a problem. I am not trolling.. I have a legitimate concern.

|---------------------------------------------------------------------------------- --------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| KITU1 - 0 | 479 | 479 | 0 | 0 | 1 | 0 |
| 10.125.155.1 - 0 | 479 | 479 | 3 | 11 | 86 | 7 |
| 24.156.142.53 - 0 | 479 | 479 | 11 | 19 | 91 | 13 |
| 64.71.241.101 - 0 | 479 | 479 | 10 | 18 | 90 | 12 |
|2120.ae1.agg01.tor.man.teksavvy.com.packetflow.ca - 3 | 436 | 425 | 8 | 17 | 92 | 13 |
| dns.pppoe.ca - 3 | 443 | 434 | 7 | 16 | 86 | 13 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Pinging google.com [74.125.226.101] with 32 bytes of data:
Reply from 74.125.226.101: bytes=32 time=12ms TTL=56
Reply from 74.125.226.101: bytes=32 time=16ms TTL=56
Reply from 74.125.226.101: bytes=32 time=14ms TTL=56
Reply from 74.125.226.101: bytes=32 time=14ms TTL=56

Ping statistics for 74.125.226.101:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 16ms, Average = 14ms

slow joe

join:2008-01-17
reply to Okers

When I first went on 25 plan everything was perfect. Well that lasted a couple of months.
I'm down to about 800K during the evenings and web pages take forever to load. I'm now slower than I was on dsl 5.


Stronach

@teksavvy.com
reply to rickyz
I can verify that this is the case in Whitby area right now .. and every single night without fail my 150/10 drops to low 30s and sometimes into the single digits right around the 9PM mark.




I'll run your WinMTR for the next while but this IS A PROBLEM.

S.
Expand your moderator at work