US Cable Support → Mediacom > New Data Caps

New Data Caps

If everyone is displeased as i am over their new plans would just learn to unhook from the umbilical cord and terminate services, i think trying to find 200,000 new customer base would show the investor's
of MediaCom that someone made some bad decisions. I for one am considering it. Ask Boss_302 and he can vouch that i have been customer since 7/99. I have just installed dsl in my shop in town so i still have internet. Granted not as fast as Mediacom but I can get dsl here too. Again, not as fast but what is it really worth for a man to keep getting pushed around by a large corporation. Kinda along the lines
of ''made in china'' products. I try my damnedest to stay clear of them.
As a total community here we do have the final say so. Take the caps and higher prices or shut off the modems and get another provider and then check back in 2 month to see how the company is doing.
Maybe they can survive without us but I have a customer base of 1000's in my direct area, dish networks and simple dsl. Worth a thought for some of us.

Go ahead. Leave. Be the first to match your actions and words together. It sounds like you should have been on a business connection to begin with anyway given how you describe your usage. If you are right, and loads of people leave Mediacom, the front office will discover that, and then they can take action - otherwise I doubt words of threats don't mean anything, to Mediacom or other ISPs. Lots of threats of departure have been thrown around on this forum by customers like you, but few seem to act on it - and in the meantime, they/you sound like spoiled brats or something.

Like I said before, no caps have been in place since before Mediacom took over @Home and SurfBlue before that. Too be sure i do use alot of bandwidth, as do more than the 3% they say. I haven't been with the company this many years because I felt they cheated me. But now i would say 30% will be directly affected by this cap plan. This isnt an arguement, just throwing out some ideas to see how ppl feel.
I have 3 weeks left, will see what happens. Mediacom can change again as they have in the past with enough emails and posts.

I was displeased with their recent webspace decision and left immediately.... had been using cable tv since 1994 and internet since 1998.

Calling in and setting up the disconnect was quite the pleasant experience, and satellite tv has been a nice, positive change.

Attempted to send comments about why I left in a letter to corporate, but it got returned unopened. Nice touch.

k9iua6 is right though.... match the words with actions. Not sure corporate really cares, why should they? Some leave, some sign on, churn is expected.
--
Humanity - The greatest natural disaster of all time.

I only have internet and wish I could leave but frontier will be capping there service soon enough. Since mediacom did it there is no reason for frontier not to.

i would if i could, but i have no good options. its either mediacom, cellular, or sat "broadband" att doesnt have dsl in this part of town and never will. so if i cancel its no internet all.

i may however be cancelling tv if my issue with that HD "adapter" isnt resolved soon. and im not a flipper, when i leave i leave for good, just like with the phone service. i dropped that and will never go back.

best part is, where a Nielsen household and run a samknows unit. im sure both companies would take note. (wonder what those metrics are, 1 household represents X)

frankly the only thing that will help is regulation, i remember when i had netflix they said i was using upwards of 1TB per month (yes just netflix) and i know amazon uses more data than netflx. but my router never showed me over 300GB's, even now the numbers dont match. the meter needs to be regulated, and the only data that should count is what is actually used. not there network stuff, i mean if i can get my neighbors ip and just flood it with arbitrary data to run him over the cap, wth?

but of course, in this climate good luck ever getting that to happen.

Yes, like was said, if you live in an area with reasonable competition, take it and don't look back. But Mediacom specializes in rural areas where they know there's no alternative except satellite, and maybe DSL if you're lucky. I'm moving in a few weeks and just a couple days before the new forced cap announcement, had been fighting with Mediacom since I was told repeatedly that the address had service by representatives, I thought I was OK, but when it's time to get it set up they say only the other side of the street has service, and they may never expand. They also said they'd get back to me shortly as this was a time sensitive issue, and a week later nothing has been done. Usually their online team provided much better support than the monkeys you talk to on the phone, but even now they're proving to be useless. Since the cap announcement though, I can't say I really care one way or another. There's slow overpriced cellular in the area and supposedly ATT is looking to expand, but even with slower speeds I'll at least I'll have some satisfaction that my money won't be going to Mediacom.

I am very displeased with all of this. I was an early adopter and have used mediacoms internet services since it first became available. After the first year I have paid full price and not received a single break on the cost of things. I hate the new caps, and should still be grandfathered in. The new caps do one thing for me, they were the only thing keeping me anchored in and from quitting. Now that I can quit and have nothing to lose, I'm am more free then ever to cut and run. The minute a new competitor comes to town with better terms, I'm likely gone. Mediacom doesn't look out after older customers. Mediacom takes me for granted, that they have a monopoly in our town.

What they don't realize is Google fiber will be knocking on their door soon...and when they lose me for internet, I might just leave for TV services as well.

It is busch league how they violate the contract they have in place, but if I was wanting to leave out of contract they would pile on the fees. I think every time mediacom decides to change their fee structure they should have to pay a $250 penalty to the customers. They would learn in a hurry to live up to their part of the bargain.

I know how you feel. You echoed my situation almost perfectly.

I too left after being with them for 6+ years. The Internet service finally became unusable, so I switched to a slower speed DSL that ended up actually being a lot more reliable, and effectively faster. The Mediacom "up to" speed catch mostly resulted in speeds around 1Mbps during the evening hours.

A lot of people think the slower DSL speeds are not as good, but it's been my experience that slower speeds that are consistent are MUCH better then "up to" high speeds that drop to a crawl and fluctuate wildly during normal use hours (evenings and weekends for most).

»Comcast Fights Google Fiber in Provo With New Pricing

Highly unlikely but not impossible. I think what people want (and Google understands) is a company that's equally interested in innovation and spreading these technologies to people broadly while being affordable. Delivering a high quality service and not fleecing customers at the same time.

I hope they step up the speed in which they expand into new markets. They have the money and power it takes to fight the stranglehold mediacom thinks they have in these markets. Mediacom will be forced to respond like comcast did in the link provided but it will be too late for a lot of people with the sour taste in their mouth

I pray for Google coming to my area everyday. It will be nice to make ISPS fight for my business instead of me having to settle for what's available. Americans are one of the highest raped people as far as cell companies and internet services because of how big business runs everything here. (Including the government) ((except AU ;p))

As much as I hate Google and their privacy issues, I gladly welcome the service and will give them all my information as to have that kind of service.

Big money keeps taking and taking from us, because they can. There is no real reason for it. Just trying to pad those pockets even more, specially since there is a newcomer that will be stealing business. Take from us now to make up for lost services later. God forbid you improve the service to lock in loyal customers (I've been with Mediacom since before @home, and whoever is was before @home even I think.. Back in the ISDN days heh)

My loyalty to the company has gone overlooked. Never have I received anything in regards to my years of patronage with them. Until now I have not even thought about this, but it is becoming seemingly more important.

Re: New Data Caps

I ditched one ISP, which implemented "cap-and-overage", for another with no caps; and got twice the speed for half the price. Alas, in most areas the Incumbents call the tune, and the customers dance, or do without.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

So I'm sitting here, and my co worker just got his email today. It states only 7% will be affected by this. (93% Wont be affected)... Well, So far 2 out of 2 people are affected by this so that's 100% here so far!

But what logic was used to determine this percentage? Everyone on the 50/5 unlimited is affected, otherwise we wouldn't be on this plan anymore since the 100/10 is the same price. (And limited)

It seems to me that this will indeed affect a huge part of their user base. Unless most people just stayed on the 50/5 unlimited and only used 999gb or less, and just really didn't want to get faster speeds at the same price because well, that would just be stupid right?

»i.imgur.com/y4xorfz.jpg --- Lol, this is more true than ever! :P (Safe for work)

What about those of us where the highest plan available has 350GB cap? Basically screwed if we use more than that a month? Can't upgrade for a higher limit....

you would think , since this is basically a way to get more money out of EVERYONE. they'd place a certain surcharge or fee on us and still allow us to be unlimited. it would suck but be better then caps

@Dark yes your right, and they know it too. i can get 7mb down dsl for 20 bux a month thru frontier/formerly verizon here. not fast but you can stream netflix easily on it.

I doubt Mediacom truly cares if you are a heavy user and decide to jump ship to another provider. Less heavy users = less congestion which in turn reduces maintenance costs, support calls, and the need for network upgrades. Plus an upside to that is now the competition has to deal with more heavy users, which in turn can cause congestion at the DSLAM which can lead to increased maintenance costs and possibly a large enough performance impact to chase customers (preferably light users who don't mind a cap) back to Mediacom. And Mediacom wins all around.