Wait - I had Ultra 50 prior to September 7, but I signed for 105 yesterday to get higher speed/datacap, but now you are saying I would have got that anyway? What did I just pay for??? Is this for real? How come I keep getting screwed by you guys???
He guy first off love the 2 t of data, Thank you. But darn it every time I start to not like you guys you go and do somthing I have to like. My Q is how do you define grandfathered. My Q is I now have 2T on the 50 mbps. But if I ever upgrade to the 105 would I still be grandfathered and get the 3T or because I changed I would only get 2T Thanks MChad
how bull is that....why was the changes only made to the top 2 tiers of your internet and no love for the bottom three?....how do you think its fair that the bottom three are 150 250 350 while the top 2 are are a TB+...if you are gonna makes changes to some, why not make changes to all so the rest of your customers dont feel like they again just got screwed
We did our research prior to making the changes. As we have said since we implemented this last August, only about 3% of our customers go over their data allowances. Most of which, are/were on what is now Prime Plus and above. For this reason, we expanded the data allowances for each of them. Magnum, I know you have been contacting us on multiple sites about this change. If you feel that your usage will go over the current plan that you are on, I will be more than happy to have a representative contact you to go over any offers we currently have in the Navarre area (where we offer speeds of up to 105 Mbps). -- MediacomChad Mediacom Social Media Relations Team »mediacomcable.com/CustomerSupport/
I and alot of your customers have said that your information is wrong....and again if its only 3 percent that go over, why even implement a cap? Also it makes it seem that you dont care about your lower teir people what so ever and alsmo makes it look like the upper tier people are the ones going over their cap....if you are goning to make this kind of change especially forcing caps on us on plans that were sold as UNLIMITED, then you need to up all caps, not just the ones that give you the most money....not everyone can afford to pay 100+ a month just for internet access that was suppose to be unlimited.....
Our data allowance was never unlimited. Up until the new data allowances were implemented, our TOS always stated that the data allowance was 250 GB per month. Even though this was not strictly enforced, it was always there, and in the TOS for all of our customers to read. We do want you to be able to enjoy the service in which you are subscribed to. I know our Moderators on the Support Forums have notified you of this numerous times, but we strongly recommend upgrading your plan, as you currently have a 250 GB data allowance, and this month you was used 198% of it. based on what the overages charges ($10 for every 50 GB) would cost you by using this month, you will save a lot of money every month by upgrading your plan. I know you have mentioned wanting Ultra 50 for the same price in which you are paying now, but unfortunately, we will not be able to offer you this. We will however, be more than happy to have a representative contact you(or the account holder) to go over any offers we have in your area. Would you like for me to have someone reach out to you to go over the offers? -- MediacomChad Mediacom Social Media Relations Team »mediacomcable.com/CustomerSupport/
what you sold us was unlimited service...sorry to say people cant look at your TOS when on the phone conducting business and we were never notified of the change...not on the phone, not on the internet, not in the mail....so again you let us to believe that we were getting unlimited service for the duration of our contract...thats what I and everyone wants that has complained about this....so not only did you guys lie a year and a half ago selling us something that wasnt true...now you are screwing people over that cant afford paying 100+ a month for your service yet you claim you want to help us out...all you wanna do is help us out if it makes you more money and its not fair...you even just stated you want us to enjoy the service we are subscribed to, well we were subscribed(led to belive) it was unlimited, thets what we want
wow i was on ultra 50 and was told id have a smaller cap so i changed plans to ultra plus to get the speed and a higher cap, and now i find out id have been just as well off staying with ultra 50? and my usage meter still shows 1 tb cap? surely you can give me the 3tb cap since i changed as this was being drawn up. id have been as well off or better off by staying on ultra 50, same speed and cap. im sure the 50 plan is cheaper then what im paying for ultra 105
My usage meter shows the Ultra 105 plan, but still the 1TB datacap. My billing doesn't reset until September 22 though and my understanding is that the datacaps aren't enforced until that cycle starts, correct?
Our data allowance was never unlimited. Up until the new data allowances were implemented, our TOS always stated that the data allowance was 250 GB per month. Even though this was not strictly enforced, it was always there, and in the TOS for all of our customers to read.
Using internet archiving it is easy to go back to the second half of 2009 to read the AUP. Until the second half of 2009 there was no mention of any allowances or caps. There was however a clause stating that services are 'not unlimited' before 2009 stating basically that mediacom could slow a connection down, charge more or cut it off if things got excessive.
If users were using up to and over 3TB of data a month before the second half of 2009, and I'm sure there were some, and they were not brought to task as being excessive then it stands to reason that to the 'unaffected' 97% 3tb would be 'unlimited'. If the 3% of users were using more that 250gb of data in a month between the second half of 2009 to the second half of 2012 why did Mediacom not exercise its option to throttle, charge or cut off those 3%? How is is that those 3% are causing any kind of problem now that docis 3 is being implemented, more fiber backbones are being laid and transitions to all digital are freeing up bandwidth on copper when they were not being taken to task about usage when networks had less capacity 4 years ago? If 250gb was an acceptable amount when the network had less capacity then why was the 'acceptable limit' not inflated over the years to reflect the growth of technologies?
Sorry, long post and more of a rant but I think everyone gets the point.
@MCChad.. when I first upgraded to the 50/5 plan I was told it was 1tb data allowance. Now my page shows a 2tb allowance. My question is, is this the final number (in other words did they up the 50/5 to 2tb or is it still 1tb and they are just messed up)
It is a simple answer. Yes is the allowance upped to 2tb for 50/5 or no it should still be 1tb.
If you could answer this directly it would be appreciated. Thanks.
i don't think they know yet, had i stayed on ultra 50 i'd have the same speed and cap i have now after the "upgrade" but i was told id increase my cap and the speeds would be higher. its such a cluster now, i don't think any of MC management know what is going on. if they don't make it worthwhile to go to ultra plus why would anyone??
Well, double speeds for little extra cost would be one reason. I think it is only 10 bucks more a month to double your speeds. Even if the bandwidth allowance were the same that would still be a plan people would use.
Wow, bait and switch anyone? They advertise the new plans for a few months and even on this forum tell people if they want blah they have to switch to blah, then when the change is actually implemented the people that switched based on what they were told now have lower speeds and caps.
Incredible. This is a class action waiting to happen.
they are giving this to grandfathered customers for free as a thank you(if you look at it that way I don't)for speeding more money on broadband with them.
I also think it is a case of Mediacom not knowing what the reaction would be from customers until the reality for users sinks in. I think it is great that Mediacom rethought their plans based on reactions reported here and on the other social forums. It suggests that Mediacom is possibly more flexible than some people give them credit. It is also much easier for them, I'm certain, to deal with customers that upgrade than the extra billing headaches that go with dealing with overage charges - if anything for the more steady income predictions that means as compared to the fluctuations of month-to-month income variations from overages.
rethought their plan??? all they did was scare people into upgrading then just upped the caps on their two most expensive plans while not doing anything for the 3 15 and 30 download people
rethought their plan??? all they did was scare people into upgrading then just upped the caps on their two most expensive plans while not doing anything for the 3 15 and 30 download people
You can believe what you like and history will eventually record the result. I agree that the lower tiers should probably have been adjusted as well, particularly the Intro/Launch tier, as that tier actually lost data capacity compared to the published 250 GB amount in MC's documents.
they are giving this to grandfathered customers for free as a thank you(if you look at it that way I don't)for speeding more money on broadband with them.
The bait and switch is they told customers previously they would need to switch to higher (more expensive) tiers to get higher caps, but now that many have, it turns out they will actually be getting lower caps.
they are giving this to grandfathered customers for free as a thank you(if you look at it that way I don't)for speeding more money on broadband with them.
The bait and switch is they told customers previously they would need to switch to higher (more expensive) tiers to get higher caps, but now that many have, it turns out they will actually be getting lower caps.
The end result may be something like that, but I don't think that was their intention. This feels like a last moment decision to retain anyone who might have been on the fence and it is going to be a heavy blow to telecom competitors. Centurylink has been working hard to roll out 40/50 Mbps service and now Mediacom just upgraded many of their 50Mbps to 105 Mbps for free. No one who is grandfathered is going to switch to Centrylink now. Nor are they going to switch to a slower Frontier or Windstream. And many FTTH independent telcos can't afford to offer 100Mbps at that price point. Mediacom just secured their highest revenue users.
Intention or not, they specifically told customers to upgrade to higher cost tiers to get higher caps, and now those customers are paying more for lower caps than if they'd done nothing. At the least Mediacom needs to make it right for those people.
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