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mpw
Member
2013-Aug-13 9:24 am
[Equipment] RCN Unable to connect either SB5100 or SB6141 in ChiI have two of my own modems that neither the installer nor RCN phone support have been able to get working. One is an SB5100 that I had up and running on RCN in 2007 and has also been working fine on Comcast since then. The other is a brand new SB6141. When they try to provision either one, the download stream locks and then the upload stream just hangs (upload light flashes, download light solid). But of course, magically, the installer plugged in an RCN-owned Scientific Atlanta modem that came up instantly.
I called again yesterday and they are rolling a truck tomorrow, but I'm deathly afraid they're going to blame my equipment, again. What is going wrong? I looked at the relevant posts for technical detail that I could provide to RCN, but it looks like everyone has gotten help directly, here. I'm hoping I can get some guidance!
-Michael |