I went to replace my old phone at Public Mobile and was upsold into buying a new phone with a new plan. At the last minute the salesperson told me I wasn't able to keep my old number. After trying to deactivate my old account, the customer service said I was able to keep my old number and that there was a activation in error. I had to go back to settle this issue and the salesrep refused to give me my old number saying that she could not change the plans. I eventually wanted a refund and she told me that the VISA machine wasn't working and to come back the next day. I came back every day since and the VISA machine was never working. On the 5th day, I said that I wanted a cash refund or else I would call customer service and make a complaint (only have 7 days after the purchase and less than 30min talk time on the phone to get a full refund). She then said that I could not get a refund because I refreshed the phone (to get rid of my Facebook and Gmail information) and that she couldn't see if I had gone over 30 min talk time. She then called customer service, told me to leave, when I came back she told me I used more than 30 min talk time (which was a lie) and that she could not give me a refund. I told her I wanted to see for myself and she told me that only her manager (never there) or supervisor in the call center could see my phone usage and that I had voided my warranty by refreshing my phone. Finally, she said it wasn't fair that I wanted to return my phone 5 days after purchase, that I must have used it for more than 30 min (which I had not) and that there was no evidence to support my claim. I wanted to return the phone the same day that I bought it but it was because the VISA machine was not working for 4 days that I could not get my refund. She treated me like a criminal, like I was trying to pull a fast one on her (which I am pretty sure she pulled a fast one on me when she told me to leave while she talked to customer service).
Very frustrated, angry and will never go back to Public Mobile again after I have enough money to buy a new phone with Rogers.