said by SafeMode:
Been Teksavvy customer since 2008 and never had any issues.
A week ago I upgraded to 15/1 DSL. The upgrade went well and after the technician installed the POTS splitter, I was getting 16M down. This joy lasted for three days. One morning I tested my speeds and was getting only from 2.3M to 5M down depending on the server (Teksavvy, Nexicom, Start). My upload speed is fine 0.78M and pings are from 12ms to 21ms. In order to troubleshoot, I bought a new modem (D-Link DSL-520B) and tested it at the inside demarc. I got only marginal improvements. Teksavvy opened up a ticket and the Bell technician showed up few hours later. I was impressed. He told me that the inside jack was not the demarc and installed one on the outside. He said that the line between inside jack and the outside demarc must be the culprit and Bell is not responsible to fix it. I told him about the diagnostic fee and he said not to worry since there was no actual demarc before. He said that everything looks just fine at Bell's end and he was closing the ticket. Before he left, he tried several different profiles to optimize my connection. I asked him what happens if I connect my new modem to the outside demarc and still get slow download speeds? He replied that that is not possible and if it is, then there is very little that Bell can do!?!? WTF!! Well, guess what. The download speed did not improve at the outside demarc.
I am asking Teksavvy to open another ticket and have Bell come to my house with a modem to verify the slow download speed. What could cause the modem stats to be normal or acceptable but the actual download speeds to be much slower? I am thinking that the Stinger (OSLAM) has a problem. Maybe Bell could try different port or check the line card. What if Bell refuses to do anything? What are my options? Anyone?
Did he test with a Bell login to see if the speed are better ?
Also, is it possible for you to post your DSL stats here ?