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paultparker

join:2013-08-17
Irving, TX

[TW] Switching from TWC to EL without premises visit:

Hi,

TWC recently hiked my rates by almost a third, and it's too much ($54/mo total for 15 Mbps, but lower is only 3 MBps). A 3rd party reseller (dsl.com) told me EL can do $30/mo for 6 months and 42 thereafter (+taxes and fees). They also told me TWC told them TWC can switch me over without coming to my apartment, and he seemed to think I wouldn't have to rotate modems either. Has anyone had experience with a switch like this? It makes me nervous because I could see TWC switching me to EL then cutting me off when my TWC term ends, and the 3rd party deal makes me nervous anyway.

Thanks!

Paul

P.S. I think TWC won't match the deal because I'll be moving out of here in 10 months, so I can't do a contract.


Wilsdom

join:2009-08-06

Yes, it's an easy switch since Earthlink uses TWC infrastructure, though I've had complications getting the two companies to communicate