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[Internet] Congestion, Slow Speeds, and super high latency.
I just moved into a new house about a month ago. I was told I could only get Frontier DSL. When I spoke to Frontier they said I could get the 6mbps package for $29.99. A little slower than what I wanted but it should be okay, I thought. I do a lot of online gaming, use Netflix for TV entertainment, and just like being connected. We closed on the house, moved in. Then we connected the internet. 6mbps was an obvious "Up to" speed which I will never, ever see, ever. I noticed immediately that I had high latency in excess of 300ms. Download speeds never topped 2mbps, which is 4 lower than what I am paying "up to." I called Froniter technical support. They send out a technician, never heard back from him. I chatted with Frontier again, they sent out a technician. He called me on a Saturday and told me that the DSLAM that is powering my area is only meant for 1mbps, and they have no idea when it'll change.
I continue to complain to Frontier, they have sent out over five technicians. Most of the time they never show up or even call. I have been given an email via Twitter to talk to a representative. They sent out a technician who received 2.0mbps with 64ms. However it was on a weekday, in the early afternoon, at the NID. When I get home from work at "peak time" that same night I got 300ms and .5mbps. I reiterate that to the customer service representative and they said that there is no plans to change anything. One of the last things they sent me is:
I apologize for not getting back sooner; I was hoping to receive promising news from Engineering
unfortunately, I have not. I am being told that there is a congestion issue in your area. The resolution would consist of our adding additional infrastructure, and there is nothing planned for the remainder of 2013This weekend has been one of the worst I have experienced and should not even be considered "high speed" internet whatsoever. According to »rochester.ny.speedtest.frontier.com/ I am receiving:
Download Speed: 537 kbps (67.1 KB/sec transfer rate)
Upload Speed: 76 kbps (9.5 KB/sec transfer rate)
Latency: 669 ms
8/18/2013 3:30:13 PM
I have run multiple pathping and traceroutes and all point to the DSLAM being the culprit. But when I talk to them they have no interest in upgrading the current system. Is this normal of Frontier? To add a customer to an overly congested line, charge them for a lot higher service, then fail to deliver even remotely fast internet? Is having this internet acceptable to Frontier?
Its been a month of terrible internet, 5-7 technicians, and no solution whatsoever.
Hello and welcome to the club. Actually, more like sorry you are suffering, but at least you aren't alone. Yes, Frontier is notorious for overselling areas and having horrible speed (at least here in the eastern WV area...I didn't know it was in NY as well.) I'm on a 3meg/.7 plan, and during peak usage I am lucky to even be able to use my internet to check email. I've gotten into the habit of using my 3g on my phone when I'm super desperate. Just today I haven't been able to even watch one full 45 minute episode of a show on Netflix - I keep having to switch over to my cellphone to finish it. Last Thursday I had to use my 3g just to play Warcraft.
If I were you, I would look for alternatives ASAP. If you can get 4g LTE in your area, look to Millenicom or Wireless and Wifi for data plans (as the direct sellers, Sprint and Verizon, charge a lot more for less data.) Can you not get cable internet where you are?
|reply to Kazile |
Read through my thread on how i got them to upgrade my DSLAM
»Slow speeds every night
|reply to Kazile |
Yeah you have problems for sure. Wasn't Slaterville Springs one of the COs that were recently upgraded?
To the same test address:
Download Speed: 18102 kbps (2262.8 KB/sec transfer rate)
Upload Speed: 2874 kbps (359.3 KB/sec transfer rate)
Latency: 73 ms
Monday, August 19, 2013 5:07:56 PM
on a 1500' loop. If you're out 15,000', well... If you aren't getting any local satisfaction, try going up the ladder:
DeLiver: I am about 3000' from the DSLAM. My SNR looks great actually, I should be able to get 7mbps. Instead, last night I got .15, and that was a high note.
Luna: I don't have the option of LTE or cable. I have been working with TWC about the possibility of running a line, however they don't seem very expedient...
If your specs are good, I'd agree it is a congestion problem. If Frontier can't upgrade the back-haul, You might give Clarity Connect a call and see if your are in a coverage area.