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Jason1112

join:2013-08-18
Milton, FL

Connection at 32570

So I'm hearing lots of raves about Chad! I hope he can help, I'm having the exact same problems as so many people on this site and others are posting. I've been with mediacom since my grandparents passed away 5 years ago and I was kind of grandfathered into the company, so to speak. Our household has a lot of people... and by a lot of people, I mean a lot. Just about all of them utilize the internet-- streams, gaming, you name it.

If more than one gamer or movie-watcher got on a stream or started an online game, our ping would shoot through the roof. We do utilize a router, but after replacing it twice and the issue not clearing up I made the switch to the 50 mbps download package. It cleared things up just fine-- for a while. We started experiencing intermittent drops in connection. I called out several techs and they did all sorts of things... We had our modem replaced, we had the line to the house replaced, the line in the house replaced, we even had one tech go back into the back bedroom and say there was a problem with one of the ground cables connected to a TV box that was somehow interfering with the internet and he disabled it citing that we needed to get it fixed. Well, after all kinds of 'fixes' it seemed as though the problem finally cleared up again. We returned to normal usage, one of my room mates uses the internet to work from home and a quiet space is -required- for him to work as well as connection to the internet. So far so good... until here recently. As in the past couple of days. Ever since that new usage cap stuff has been purported, we've been experiencing all kinds of problems. Today has been the absolute worst. I'd love to follow the 'rules' and get a speedtest post but unfortunately my computer loads the page and then just sits there... indefinitely. It doesn't even time it out it just sits there at 'starting download test' and does nothing. We can't stream anything, web pages are loading extraordinarily slow, and even signing up for this site to make this post has taken me several hours of waiting out page load times.

I did manage to check my 'usage meter' and out of the 999 gbs it says I'm alotted, we've only used about 130 or so. Since today is sunday this is less of a problem and more of an incredible inconvenience. Come tomorrow, however, it will start interfering with the livelihood of a friend of mine and the father of a child, and that's just unacceptable. I pay a lot of money for this service and expect good service to be delivered. Is anyone else in this area (Milton/Pace/Pensacola FL) experiencing such issues? If so, does anyone out there know something I don't?


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
Hello Jason1112, thank you for contacting me here. I do understand your frustration with the issues that you have had in the past, and are currently having.

The issues you are currently having is being caused by a larger issue that spreads from at least AL to FL. We are aware of the issues and we have techs working to get it resolved now. As soon as I get any information regarding this issue, I will make sure to post it here for everyone to see.
--
MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/Custom ··· Support/

Jason1112

join:2013-08-18
Milton, FL
Thanks Chad! I knew I could count on you with all the rave reviews you get from people! I guess I really just wanted assurance that the issue was being worked on. I can have peace of mind and be patient at this point. Please do keep me updated through this post if you can.

Out of curiosity, does this issue have anything to do with the severe weather we've been having the past couple of days? Or is it something more internal like some systems changes or something? Just curious.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
The weather definitely isn't helping it at all, but the issue was not caused by all the rain we have been getting in the area.

Jason1112

join:2013-08-18
Milton, FL
Haha, yeah I'm sure at the very least it makes working on the issue more difficult. Well you guys have kept my business this long, and I'm sure you'll keep it longer. You get my respect for being out there helping people and answering questions on a Sunday. Keep up the good work, Chad!


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
Will do. I will post any updates as I get them.


miltonian

@mchsi.com
reply to Jason1112
I also have mediacom and live in the 32570 area and am having the same issues today. I managed to do the speed test. Download was 0.04 Mbps and upload was 1.5 Mbps.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
Thank You for the info. As previously stated in this thread, we are working on this issue now.