US Cable Support → OptimumOnline > OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ)

For several days I've had very slow upload speeds with my Ultra 101 service.
A few weeks ago when the new speeds were implemented I was getting in the 90s down and in the 30s up. Now my down is fine but the up in very slow. Mostly 1 or less.. today I feel lucky to get 2 something... this is Speedtest.net to OOL NYC

I am less than 800 feet from the Middlesex border in Piscataway and here is my speed test result using »speedgauge.optonline.net/speedtest/

Last Result:
Download Speed: 101166 kbps (12645.8 KB/sec transfer rate)
Upload Speed: 17727 kbps (2215.9 KB/sec transfer rate)
Latency: 17 ms
Jitter: 5 ms
Packet Loss: -1%
Mon Aug 19 18:10:13 2013

While the upload isn't at the full caps, it's still not only very good but much faster than yours.

If you were across the street but in a different town that would mean you are on a different node. You could even be coming from a different headend. Just because you are close to each other doesn't mean a problem would effect both of you.

Since you're seeing drastically different speeds, it's very likely different nodes. It's not relevant if you're on a different node on the same CMTS or not, since you would have the same speed available either way.

To the OP - it sounds like the tech told you that your node is pending a split. I know in the past, possibly still the present, CV wants to have a single recent appointment regardless to ensure that after the split the issue is resolved there are no other issues. You can decline that if you want, as any scheduled node work is going to be done regardless of whether someone comes in your home to check.

Thanks all for the replies.

I'm pretty sure that I am on a different node. For mbernste, my brother lives very close in Piscataway just behind the Pizza and Pasta, Quick Check, and Blizzard Ice Cream shop.
He doesn't have any troubles with the upload speed either.

I hope this gets fixed soon!

Now I'm cooking:

»www.speedtest.net/result/2917731778.png

awesome. Now I think I can't go higher than 95.xx because I am using 10/100 network switches. Guess it is time to start replacing those switches.

Here we go. My Vaio laptop with a fast Ethernet port plugged into the router.

Spoke way too soon. Back to bad service only a day later...

Just wanted to mouth off here... I absolutely dislike ool support. Every time there is a problem it is automatically the fault of your equipment, your wires. And they setup appointments to do nothing but stall from the real issues. Troubles in the network itself.

How is the above documented problem admitted by ool to be a network issue suddenly an issue in my home just because it worked well for a day before going wrong again.

I can't claim know anything technical here, but my download speeds are solid in the 90s. If I was having a wiring issue wouldn't the down be subject to that as well?

I'm just frustrated. Service appointments for nothing....

When you get these slow upload speed, test to see if you getting packet loss , i used to have the same problem i thought ool was garbage literally they had technician coming to my house to change the modem for 5 straight days at one point , then somebody recommended emailing wilth the next day he sent over a Top engineer that actually knew what packet loss was and he worked hes butt off to fix my problem it took a month but he got it done

It may be. But the loss is being caused outside my home. I am furious with Optimum. Over this issue I canceled all services except the Ultra 101 and that is only because I can't go anywhere else. Point however is that I have ZERO splitters now. Still have the same slow uploads. Next step is to go out and remove from the in-line apapter on the side of the house and try right from the pole.... Think I'll do that just to make a point of how terrible the service is...

Here we go. No house at all right off the pole. So unless my modem is broken (doubtful but ya never know) OOL is having a network issue and blowing me off as usual.

»flic.kr/p/fBHuzT

Upload 1.7

Different towns are different nodes. Even if you live across the street from each other. There would be 2 taps on the pole. One for one town and one for the other.

They are not blowing you off. A field tech needs to come out. Problem could be in your home or on the network. The only way to get a network tech out is to have a field tech check it out and refer it to that department. Thats the way it works.

No actually they are. The previous week it was a confirmed network issue. It worked for a day before going back to the same issue but they are treating it like a new issue. Wasting time and doing everything they already did last week.

Thing about this issue is that unless you do lots of uploading and check speedtest once in a while, you might never know about the issue. Downstream is excellent. Browsing and Netflix, Hulu all work fantastic. The guy next door to me, all he does is check email. He would never know this issue was on going.

Is the issue they confirmed last week actually confirmed resolved or is it still pending resolution.

When he's only receiving 2Mbps that's not chasing numbers. Some people actually expect a company to deliver on the services they've sold them.

Playing the game... tech was here, everything is fine as far as wiring and modem.
If they keep cutting my wire ends to put new fitting on every time they come the wire isn't going to reach my modem anymore....

OOL took the service down in the afternoon before the tech came. Since its been back up the upload has been as low as 2.x and as high as 18.x Still not the 35 it should be and very random.

Poor service. Poor support. A shame there are no other options on my street.

As far as if I upload, I don't see how that is the point. This is a network problem. When the speedtest shows low numbers, response to searches are slow, online gaming is crappy. You can tell even though the DL is still as it should be. We don't watch cable (it is now turned off) all our entertainment is done on the internet. My teenage son plays games my wife watches movies. I have my hobbies and yes, I like to upload videos of vacation trips for family across the country to watch. The service should work equal to the level I pay for. This is not peak time network congestion, it is an around the clock problem. Something is broken or not setup right and they should acknowledge it and stop coming to my home cutting my wires 3 inches shorter every time...

Service has been working since yesterday. The problem was still there after the tech left my home. Any troubles had nothing to do with my home, splitters, modem. The pole connection was fine. The upload started working again late in the evening. However, last week it worked well for about a day also....

I'm really unhappy with OOL over this issue. I think the way they handle problems is terrible. They need better communication within. They should also be more up front with customers. One look in the Direct support section shows since going live with the Ultra 101 and Ultra 50 customers all over the network are having upload issues.

Sending a tech to cut the ends off your wires just because you happen to be vocal about the problem is nothing but a stall tactic.

The OOL Internet service is great when it is working properly. However dealing with Optimum is a chore. Seems like one hand doesn't know what the other hand is doing over there. I've canceled my phone, now I've canceled my TV, and if I could I'd get a new Internet provider too.

It sounds like they were aware of an issue going on in your area and made you aware of it. Then after complaining on a public forum they asked to send a tech out to make sure everything in your home is good, probably to be sure you wouldn't have additional issues after the already scheduled area problem was fixed. Sounds like they went above and beyond in your case. if you were so sure the problem wasn't in your home you should have just told the rep "no thank you, I will wait until they fix the problem in the area".

They were aware and now seem to think it is fixed.

The ongoing story, regardless of how much I dislike the way Optimum handles problems and its customers....

After only a day of working at normal speeds I am back to the very slow upload speeds.

Go to »192.168.100.1 and send us a screen shot. I would be interested in seeing the signal levels

Status
HW/FW Versions
Event Log
CM State
Advanced

RF Parameters

Downstream

DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables
Downstream 1 26 609.00 MHz 7.92 dBmV 38.26 dB 256QAM 7703841917 726 0
Downstream 2 25 603.00 MHz 8.05 dBmV 38.26 dB 256QAM 7624617850 315 0
Downstream 3 27 615.00 MHz 7.69 dBmV 38.26 dB 256QAM 7857267002 783 0
Downstream 4 28 621.00 MHz 7.55 dBmV 38.26 dB 256QAM 8483589484 388 0
Downstream 5 29 627.00 MHz 7.48 dBmV 38.61 dB 256QAM 7309220077 305 0
Downstream 6 30 633.00 MHz 7.14 dBmV 38.61 dB 256QAM 7776077422 382 0
Downstream 7 31 639.00 MHz 6.89 dBmV 38.98 dB 256QAM 6871695178 432 0
Downstream 8 32 645.00 MHz 6.89 dBmV 38.61 dB 256QAM 7698383245 407 0

Reset FEC Counters

Upstream

UCID Freq Power Channel Type Symbol Rate Modulation
Upstream 1 2 22.50 MHz 33.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 4 3 32.00 MHz 33.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM

Status

System Uptime: 4 d: 5 h: 54 m
Computers Detected: staticCPE(0), dynamicCPE(1)
CM Status: OPERATIONAL
Time and Date: Fri 2013-08-30 20:13:19

Interface Parameters

Also here is tonight's blazing performance... Ultra 101.....

This morning I had my Ultra 101 turned off. I am going to keep base service for now.
Maybe someday when I see that can keep a steady upload speed of 5 , I'll try Ultra101 again, but I doubt it..

OOL never took the issue seriously. A couple of "outside" service calls and one "in the home" and last night set me up for another over 10 days away.

I have already proved with my modem and laptop out on the lawn on the side of the house that the issue has nothing to do with myself or my home. Yet I am constantly given the run around by OOL.

I really wish I had another broadband service option on my street.