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| reply to Chaz70
Re: OOL Ultra 101 Slow upload 08846 (Middlesex Boro, NJ) said by Chaz70:This morning I had my Ultra 101 turned off. I am going to keep base service for now.
Maybe someday when I see that can keep a steady upload speed of 5 , I'll try Ultra101 again, but I doubt it..
OOL never took the issue seriously. A couple of "outside" service calls and one "in the home" and last night set me up for another over 10 days away.
I have already proved with my modem and laptop out on the lawn on the side of the house that the issue has nothing to do with myself or my home. Yet I am constantly given the run around by OOL.
I really wish I had another broadband service option on my street.
You originally posted on the 19th saying "for several day you have had a problem". I will assume that means at this point it has been 2 weeks. You say they came out a couple times for "outside work" and once inside. It seems they have been trying to find the cause of your problem. Some fixes aren't just a "snap of the fingers" or "wiggle of your nose". In reality they may have been working on this every day since your first call.
As for other available options, FIOS is available throughout most of Middlesex and if you are on a street without FIOS availability then DSL is available everywhere in Middlesex. |
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Chaz70
join:2002-09-24
Middlesex, NJ | You don't make any point worth reading.
I don't expect magic, I expect to be taken seriously. They don't seem to know their system well enough to know the problem is something with the node and not on my property. If they do then it is a game they play with customers who stay at them to get things resolved. They keep insisting on sending a tech to my address instead of getting an engineer to look at what is going on. Even if so, it is never communicated.
No matter what anyone has to say, fan boy or not, three weeks of upload speeds under 2.5 is not acceptable for the cost of Ultra101
Ignore anon is going to be the best option on this board. Lots to say but not enough guts to register. |
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| Have you tried requesting a refund for lack of service? I'd say it's worth asking. |
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Expect throttling of heavy users |
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ignore someone because they dont register? What does it matter? I registered for this site a while ago but don't remember the password. There is no difference if you register or not. so whatever with that.
Back to your "problem". They came to your house ONE time to make sure everything is good in your house. When were they there before that? They told you they were aware of the problem in your area the first time you contacted them, before you even told them about it. Chances are they have been working on it continuously since then. Do you have ANY idea what goes on in data transmission over a cable network? Do you know how many things could be go wrong? Something as simple as noise on the cable system in your home could cause problems on the upload and not the download and it could just affect you. It could be coming from your house and affect everyone in your area. At least now you know neither of those are the case. Troubleshooting is a process of elimination and sometimes it takes longer than 2 weeks.
Of course I dont know what is actually going on but I am giving you feedback as to what could be happening. Ignore me because I am not posting under a registered name, lower your service level because your problem wasn't fixed 100% immediately. What I am wondering is why the upload goes to where regular OOL upload used to be. I would almost be questioning whether the problem is in the office somewhere rather than out in your neighborhood. |
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 mbernsteBoostedPremium,MVM
join:2001-06-30
Piscataway, NJ | said by ignore anon :ignore someone because they dont register? What does it matter? I registered for this site a while ago but don't remember the password. There is no difference if you register or not. so whatever with that. Actually it does make a difference since the individual you are responding to does not get a notification that there is a response and as such you are doing them a disservice. Additionally it prevents them from privately messaging you on the site. Also you won't necessarily know there's a response to your post for the same reason. Also by using a registered account it lends a greater amount of credibility to one's posts. |
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Chaz70
join:2002-09-24
Middlesex, NJ | Exactly. This person is clearly an OOL fan boy. Takes no responsibility for the purposely contradictory replies by being anonymous. Ignore is great though, I wouldn't have known of a reply if you hadn't quoted it.
Back on topic, OOL sent another van to my pole. Nothing changed. I am discouraged to see that after what looks to be three weeks of bad service they can't escalate the problem past the wire end crimper department. No to be insulting but that is all that has been done as far as what has been communicated to me in all this time.
So I've said all I have to say about my opinion of OOL and how they handle problems. I'm only going to bump this thread with a reply either after a period of it not being fixed or if they actually get around to making it work right. |
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mbernsteBoostedPremium,MVM
join:2001-06-30
Piscataway, NJ | said by Chaz70:I am discouraged to see that after what looks to be three weeks of bad service they can't escalate the problem past the wire end crimper department.
What replies have you gotten in »Optimum Direct. They should be able to assist. |
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Chaz70
join:2002-09-24
Middlesex, NJ | I get the standard reply. I know there have been several service calls to your home, but we see signal degradation and need to send someone again.... I doubt this is true, but that is an opinion.
Here is the reality. OOL can not provide stable Ultra , previously Boost service to me. Today they got around to switching me back to standard base service like I requested. All speed up and down have been perfect. 18 down 5 up all day.
It may be too early to say this for sure but I think this is proof they are having network issues or their equipment on my local poles can not provide me with upgraded service.
I also don't believe they care. I'm disappointed with the direct support here, they really did nothing to help escalate this problem and get it resolved. |
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Chaz70
join:2002-09-24
Middlesex, NJ | reply to Chaz70
Update.
After a few days of good service, the standard speed service went to crap also.
However this time I am getting communication from OOL. I got a call from the field service person in my area and was told about the trouble my local node is having. He will be checking back with me until the trouble gets resolved.
This was finally escalated by direct support here. It is nice to see action taken and lessens the negativity I was feeling toward OOL support. (here and on the phone) Still, I don't think it should have taken three weeks of unstable service before taking more action. At least now I can feel like they are moving forward toward a resolution. |
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| When you first called in they said they are aware of a problem in your area and they are working on it. Today they told you they are still aware of a problem in your area and are still working on it.
Why is today different then 2 weeks ago? They have been working on the problem since before your first call. |
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 JackarinoYacCity Premium
join:2006-12-28
Allendale, NJ
kudos:1 | reply to Chaz70
disregard |
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brad
join:2007-09-06
Etobicoke, ON | reply to Aswae
said by Aswae :Expect throttling of heavy users
There are no "heavy" users here. Just a customer expecting a company to deliver on the services sold. |
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| reply to Aswae
said by Aswae :Expect throttling of heavy users
You base that statement on what? Certainly not tangible evidence. |
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Chaz70
join:2002-09-24
Middlesex, NJ | reply to Chaz70
Everyone should just ignore the anon. I've said it earlier... nothing worth reading..
Anyway, my node is having issues. There have been bucket trucks all over the neighborhood. I've spoken with the field service supervisor and had a senior tech to my home today. I'm at Ultra 50 tier now, and this afternoon around 1:00pm everything was good. As the evening approached it went bad again. Actually its worse than ever.
Still, they know about it, and I was told it is a node issue, other customers are complaining too... tonight upload speeds are less than one.
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| Make sure you ignore anonymous posts.
My point is still valid. They have been working on your problem. It is a problem they have been aware of since before you called. They have also been working on it since before you called. You continuously acted like they were doing nothing and knew nothing about the problem. Just by reading YOUR posts in this thread anyone can see they have been aware of and have been working on the problem in your node.
Today they did exactly what you didn't want. They sent another tech to your house but for some reason you have a different reaction then you did last time, only a few days ago.
Just remember if I logged on and wasn't posting anonymously I would be saying something different. |
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iq100
join:2002-02-06
Cold Spring Harbor, NY
2 edits | reply to Chaz70
said by Chaz70:Still, they know about it, and I was told it is a node issue, other customers are complaining too... tonight upload speeds are less than one. I read the thread. Thanks for carefully documenting what happened. Cutting ends off wires multiple times is PROOF that the proper test equipment is NOT being used.
Why not? If Cablevision's franchise was written to automatically connect payment with quality of service and the time to correct, this would have been solved in 24 hours.
Money talks. So do votes. We need to move to a publicly owned infrastructure, where the Cablevisions and Verizons are contracted separately, to build, and then maintain parts of the plant. If the next door neighborhood contractor is doing a better job than your neighborhood contractor, do NOT renew his contract, and give it a better performer instead, while enforcing a contract that automatically pays based on measure automated quality of service.
It is a good thing these well healed, leveraged, politically conected companies do not build and own the roads we drive our vehicles on. In the beginning, private toll road building and ownership was tried. In the long run the model determines the outcome. We need better models, although I am the first to admit that road building and maintainence is defective as well. Maybe there is no solution ... ha ha ha.
Seriously, we have allowed the Cablevision and Verizon to 'string us up'. Using publicly and privately owned property. Our streets, and our backyards. Without charging them rent for access to our homes. Like allowing a salesmen to be able to post advertisements inside your house without being charged for such access. But that was the deal we 'negotiated'. Shame on us. Time to change the contract? |
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Chaz70
join:2002-09-24
Middlesex, NJ | reply to Chaz70
Called the supervisor and left a message. Got no call back.
Upload is so slow sometimes speed test does not finish but hangs on the upload test.
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said by iq100:I read the thread. Thanks for carefully documenting what happened. Cutting ends off wires multiple times is PROOF that the proper test equipment is NOT being used.
I wonder how many times Cablevision has been to the OPs home "cutting ends off the cable" during the timeframe of the problem. He never answered that question. It's easier to keep saying "ignore anonymous posts" then to answer questions. My questions and statements are based on what the OP has said in his posts. From that I would say they were inside his home ONE time right after telling him they know it's an outside problem. Then he complained a few times that all they do is keep coming inside his home "cutting the ends of the wires". Then 2 days ago he said they came back into his home after saying they are still working on a problem in his area.
Because I haven't gotten an answer and he didn't say they cut the ends off his wire the second time I will have to add it up myself and say ONE time they came out to his home and "cut the ends off his wires".
said by iq100:Seriously, we have allowed the Cablevision and Verizon to 'string us up'. Using publicly and privately owned property. Our streets, and our backyards. Without charging them rent for access to our homes. Like allowing a salesmen to be able to post advertisements inside your house without being charged for such access. But that was the deal we 'negotiated'. Shame on us. Time to change the contract?
Not only do you not get paid rent for access you pay them to bring the advertising to you. Stop subscribing (paying) for their services and you won't get the advertisements. As you said, money talks, and as long as people keep paying for the type of service a company provides the company will keep providing it. Which it seems is part of what you were saying. |
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Chaz70
join:2002-09-24
Middlesex, NJ | reply to Chaz70
This continues. I've still not heard from the supervisor, but I realize its the weekend.
This morning everything seemed to be fine. Fast Uploads. By the mid afternoon thing were slowing down and I was seeing Uploads testing between 7-8. Now it is down to the normal less than 5.
Morning vs night.
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 ThinkdiffPremium,MVM
join:2001-08-07
Bronx, NY
kudos:7 | I wonder if it's just node congestion. Have you checked recently to make sure you still have two channels for upstream?
Each channel is ~27Mbps, so you only have ~54Mbps of bandwidth for everyone in your immediate area. With people getting upgraded to Ultra101 for free, plus the boost in Ultra50 upload speeds, wouldn't be hard to saturate it.
However, if that is the case, the engineers should've easily been able to see it and now they're just pulling your leg because the fix (a node split or more upload channels) will take quite awhile if it wasn't already planned.
In a different, equally bad scenario, it could also be somebody injecting noise into the upstream when they turn on a crappy piece of equipment X hrs per day. That is not always easy to track down.
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University of Southern California - Fight On! |
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 MENINBLKPremium
join:2000-01-25
Yonkers, NY | reply to Chaz70
Chaz70,
I feel your pain.
I am in Yonkers, 10704 and I was grandfathered from Boost to Ultra 101.
I am seeing the 90 - 95 Mbps downloads but my uploads are still 5Mbps or less.
My Arris TM822G Modem is rebooting itself every few days and the service is less than spectacular.
In the years gone by, the service was something to brag about.
I think now that OOL has grown too fast, too soon, trying to stay ahead of FIOS.
I have been a faithful OOL customer and I'd like to stay that way
only because of the horrors I have heard from FIOS friends.
These nodes needs to be split more to carry the network congestion,
and they need to deliver on a promise.
Saying they guarantee speeds "up to" is not a promise.
It means SOMETIMES you'll see it, most times you won't...
Pete...
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VISTA - The best thing to happen to Apple! |
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Chaz70
join:2002-09-24
Middlesex, NJ | said by MENINBLK:Chaz70,
I feel your pain.
I am in Yonkers, 10704 and I was grandfathered from Boost to Ultra 101.
I am seeing the 90 - 95 Mbps downloads but my uploads are still 5Mbps or less.
My Arris TM822G Modem is rebooting itself every few days and the service is less than spectacular.
In the years gone by, the service was something to brag about.
I think now that OOL has grown too fast, too soon, trying to stay ahead of FIOS.
I have been a faithful OOL customer and I'd like to stay that way
only because of the horrors I have heard from FIOS friends.
These nodes needs to be split more to carry the network congestion,
and they need to deliver on a promise.
Saying they guarantee speeds "up to" is not a promise.
It means SOMETIMES you'll see it, most times you won't...
Pete...
Thanks for the reply. I am still seeing trouble with upload speed. Sometimes speedtest shows it as low as .6
This makes remote accessing my home computer delayed, slow, and painful to use. I've talked to the supervisor of field service, while he seems like a nice , helpful person, I don't really hear him saying there is anything specific they are doing to fix this. They just don't seem to know what the issue is.
I understand the nodes may be congested but this morning I tested at somewhere near 6am and had a score of 1.7 This is a round the clock issue. I think it was Saturday or Sunday the service, up and down, was great for the better part of the day. |
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| reply to Thinkdiff
said by Thinkdiff:In a different, equally bad scenario, it could also be somebody injecting noise into the upstream when they turn on a crappy piece of equipment X hrs per day. That is not always easy to track down. That's what I'm putting my money on. |
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| I had the same problem with upload speeds as the OP but in the emerson, NJ area. During the day I would get less than half of what was promised out of Ultra 101 on a business account. At night it got worse but it would only dip down into the 8-10Mbps range. I ended up switching to Fios. Good luck! |
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 IllIlIlllIllEliteDataPremium
join:2003-07-06
Hampton Bays, NY
kudos:7
4 edits | reply to Booost
said by :said by Thinkdiff:In a different, equally bad scenario, it could also be somebody injecting noise into the upstream when they turn on a crappy piece of equipment X hrs per day. That is not always easy to track down. That's what I'm putting my money on. i am betting on this too but what device could possibly interfere with 33Mhz ?
that device has to have serious RF harmonics if its not operating close to 33Mhz in the same Mhz frequency span width as the cable modem upstream (assuming its 6Mhz) and has to be connected directly to the cable line, assuming bucket trucks have already checked for any nearby leakage from any drops or poor connections which could act as a duplex antenna, the other likely possibility is a faulty cable modem on the same hardline service that is sending a "dead carrier" effectively "blanketing" the upstream frequencies (but that faulty modem still operates), this is more likely the issue since some people *actually* turn their cable modems off & on along with their routers on a "strip outlet" for various reasons, based on the times the issue was posted and when the issue was not happening by the OP.
the pattern seems to indicate this (based on the posts from the OP).
faulty, 8/19, 6:31am
faulty, 8/21, 5:45am
working, 8/22, 11:36am
working, 8/22, 2:58pm
faulty, 8/24, 9:53am
faulty, 8/30, 5:26am
faulty, 8/30, 6:21am
faulty, 9/5, 8:37pm
faulty, 9/6, 9:17pm
working, 9/7, 9:22am
faulty, 9/7, 4:57pm
the engineers attempting to locate the source of ingress (if thats what theyre doing) have probably not been very successful if they are not there at the "right" time which i would say is between 5am and 10am.
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Suffolk County NY Police Feed - »www.scpdny.com
PS3 Gaming Feed - »www.livestream.com/elitedata |
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| said by IllIlIlllIll:what device could possibly interfere with 33Mhz ?
that device has to have serious RF harmonics if its not operating close to 33Mhz Well, that would depend on the local oscillator used for the faulty device. Analog TVs may have used an IF in that frequency range. |
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Chaz70
join:2002-09-24
Middlesex, NJ | reply to Chaz70
Woke up today to full speed service. It has been going well now from 6am - 9am
Despite what this thread makes it look like I don't obsess about this too much. 
Because of my work I routinely remote access a PC at my home and I have an IE tab open to speedtest so I check every now and then to see whats going on with the service.
Lets see if this is something fixed or if whatever is causing the interference is maybe off.
When the senior tech was at my home a while ago he put an attenuator on my modem.
He said because I have only the line coming in its "hot" and the attenuator should take my upload level away from where noise likes to be introduced.
Needless to say I did not see ant difference with the problem.
This mornings good speeds:
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IllIlIlllIllEliteDataPremium
join:2003-07-06
Hampton Bays, NY
kudos:7 | reply to Booost
said by :said by IllIlIlllIll:what device could possibly interfere with 33Mhz ?
that device has to have serious RF harmonics if its not operating close to 33Mhz Well, that would depend on the local oscillator used for the faulty device. Analog TVs may have used an IF in that frequency range. every receiver intentionally generates a small amount of IF RF but the amount generated (extremely low) and how well the circuit is shielded would prevent unintentional interference except in the range of less than 5 feet from the device.
while it is possible a receiver connected to the cable line could "backfeed" IF RF, its not very likely that this would happen unless the receiver has a serious malfunction and/or has been intentionally tampered/modified.
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Suffolk County NY Police Feed - »www.scpdny.com
PS3 Gaming Feed - »www.livestream.com/elitedata |
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