WOW Cant Honor Their Word
Canceled WOW during 30 day guarantee period, was told by rep there would be no bill due to canceling within 30 days. (I got a bill regardless for the next month)
Returned Equipment via mail using the box WOW mailed me. (Their idea, not mine)
WOW! sends a tech to disconnect me without any notice, I inform tech of this when he showed up, he leaves not doing anything.
Called WOW the week of 8/12 to ask why I'm still being billed, was told a supervisor needed to look into the call and would call me back. (they have never called back)
Called just now today 8/19 @ 11:30am and told the rep why I was calling and that I was making one more effort before I contact the Ohio Attorney General, at first he couldn't pull it up using the phone number on the account, so I gave him the account number, he pulls it up and then mysteriously the phone call ends/he hangs up on me.
Thus far you've done everything possible to ensure we will never return to your company.