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OSUGoose

join:2007-12-27
Columbus, OH

WOW Cant Honor Their Word

Canceled WOW during 30 day guarantee period, was told by rep there would be no bill due to canceling within 30 days. (I got a bill regardless for the next month)

Returned Equipment via mail using the box WOW mailed me. (Their idea, not mine)

WOW! sends a tech to disconnect me without any notice, I inform tech of this when he showed up, he leaves not doing anything.

Called WOW the week of 8/12 to ask why I'm still being billed, was told a supervisor needed to look into the call and would call me back. (they have never called back)

Called just now today 8/19 @ 11:30am and told the rep why I was calling and that I was making one more effort before I contact the Ohio Attorney General, at first he couldn't pull it up using the phone number on the account, so I gave him the account number, he pulls it up and then mysteriously the phone call ends/he hangs up on me.

Thus far you've done everything possible to ensure we will never return to your company.



Jim Kirk
Premium
join:2005-12-09

Why did you cancel? Just curious.



OSUGoose

join:2007-12-27
Columbus, OH

We had internet only, the routing was effecting my gaming, even on the 50/5 package.