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TSI Outages
TSI Support
Premium
join:2009-09-28
Chatham, ON

[Outages] Outages Report 19/08/2013 21h50

Hello,

Please be advised that we are currently experiencing slow speeds for all of our customers on all of aggregated Rogers POIs. This will effect most of our customers in the Greater Toronto area. We are working with our vendor to resolve these issues as soon as possible.

We are currently experiencing the following outages for cable internet:
RF Signal 1000 dupont (Toronto)
RF Signal 330 Bloor (Toronto)
RF Signal 35 Scarlett (Toronto)

We appreciate your patience while we work on resolving the issues.

Best Regards,
Martin


Slowatpia

@teksavvy.com
Thanks. At least i know you are aware of the sudden speed reduction that started with the atpia "upgrade".

Hope they resolve it soon. Netflix youtube nothing is usable at rush hour.

Ottawa st laurent


Pir8pete

join:2003-09-05
Ottawa, ON
reply to TSI Outages
here on the Ottawa st laurent POI and very slow

Jeffico800

join:2013-08-19
canada
reply to TSI Outages
I'm not in Toronto and experiencing a very slow speed problem. Just started this evening. I'm in the uplands region in Ottawa.

xetrog

join:2010-06-10
reply to TSI Outages
My speeds had been terrible all night, but it looks like it's getting better now! In downtown Toronto on aggregated.


Optional

join:2012-02-26
Mississauga, ON
reply to TSI Outages
Speeds are back up, does it mean rogers fixed the problem or did people just go to bed?


mr_kaligari

join:2008-08-02
Toronto, ON
Not for me. 5Mbps download in downtown Toronto.


kingwest

@rogers.com
Or simply NO internet Toronto.. going on 6 days now. What happened to the thread about this,, was it deleted?

qwerty123z

join:2011-09-04
canada
reply to Pir8pete
fallowfield poi is also very slow in ottawa.


RKN

@wind.ca
reply to TSI Outages
I was out of town until Sunday afternoon, so I'm not sure when it started, but I've had NO internet connectivity since then... can't connect at all. I'm in the Dupont/Dufferin area. Is there any time estimate on when this will get resolved? Just an approximate guess would be nice... are we talking hours? days? A week? 2 weeks?


Bweb

@rogers.com
Still no internet at all here at Ossington/Dupont. 8 days now. I've had TS open a ticket with Rogers and escalate it. I've given 6 days of availability and was told Rogers would call me. No call. Very upset. Is there any explanation or timeframe for the complete lack of service?


Bweb

@teksavvy.com
Update on the above: internet back up, running smoothly at Dupont/Ossington. Thanks TSI!!


RKN

@wind.ca
Still out for me, and I'm between Ossington and Dufferin near Dupont. I haven't opened an official ticket with Rogers (technically my landlord is responsible for the internet), do you think that's why you finally got yours back?


loglive

@telus.com
No internet connection in Oak Ridges - Richmond Hill - Aug 20 around 3pm, area not mentioned in the announcement, I guess it's Rogers Newkirk


joshmm

@rogers.com
Still down in liberty village...


kingwest

@rogers.com
August 21st 1 am still no internet.. 7 days now?
king and bathurst.


AkFubar
Admittedly, A Teksavvy Fan

join:2005-02-28
Toronto CAN.
reply to TSI Outages
Please advise status of RF Signal 35 Scarlett (Toronto) issue. Asking on behalf of my bro.

Thx
--
BHell... A Public Futility. When life throws you lemons, make lemonade.


mr_kaligari

join:2008-08-02
Toronto, ON
reply to TSI Outages
So in my case, download speed is back to normal, but now my upload speed is at 0.2Mbps instead of 1Mbps. :-/


joshmm

@rogers.com
reply to AkFubar
Just called in to check on scarlett POI - seems to be the worst affected... 48 hours was the suggested fix time.


AkFubar
Admittedly, A Teksavvy Fan

join:2005-02-28
Toronto CAN.
Reviews:
·TekSavvy DSL
said by joshmm :

Just called in to check on scarlett POI - seems to be the worst affected... 48 hours was the suggested fix time.

Jeeze OK thanks. That would put the down time to about 1 week. Not great but what can you do really. It depends on Rogers.
--
BHell... A Public Futility. When life throws you lemons, make lemonade.

kingwest

join:2013-08-21
Toronto, ON
reply to TSI Outages
Aug 21, 11:30 Am, still down!


DuffBloor

@utoronto.ca
Ours went out last night. Crazily it coincided with changing internet routers (although the new one is brand new). Changed back to the old setup and still nothing. tried again before work this morning...nothing...come on Rogers/Teksavvy SORT IT OUT!!

AtomicVGZ

join:2011-10-03
Orleans, ON
reply to TSI Outages
On in the 28/1 package in Orleans, and the US light on my DCM475 has been flashing for the past 2-3 weeks.







Going to assume there is still a problem with the recent upgrades.


loglive

@teksavvy.com
reply to loglive
said by loglive :

No internet connection in Oak Ridges - Richmond Hill - Aug 20 around 3pm, area not mentioned in the announcement, I guess it's Rogers Newkirk

Sorry, it wasn't teksavvy, it was my router with it's OpenDNS live parental controls... everything back up after setting up DNS from ISP. However, I need to block all the junk so I set it up back on opendns and it's working fine for now.

kingwest

join:2013-08-21
Toronto, ON
Aug 22nd, 1:00 am. Still down. Still... still!


RKN

@wind.ca
Still out in the Dupont/Dufferin area too.


DuffBloor

@utoronto.ca
Still out in bloor dufferin area (Gladstone st)...

are we going to be reimbursed for this? People didn't pay for milk when the milkman didn't deliver!!


JennyW

@brunico.com
reply to TSI Outages
Mississauga, Lakeshore & Silver Birch (Clarkson area), 13 days without Internet. Haven't seen any one doing any work in the neighbourhood in the past 2 weeks although the customer service was telling me that they are replacing cable due to the flood damage.
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