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Switchtekk

@teksavvy.com

[INTERNET] How to switch from teksavvy

Im finally ready to switch. I have teksavvy cable

What is the process and cost toto switch?

Thanks



TypeS

join:2012-12-17
London, ON
kudos:1
Reviews:
·TekSavvy Cable

Call TekSavvy to cancel your service, get your cancellation date. May want to stress that you want the cancel order with Rogers confirmed for certain (it will make the process smoother).

Call Start. tell them you want to do a transfer from another TPIA to them. Give them cancellation date from TekSavvy. You'll need to give them the HFC MAC and CSN of your modem as well.

It's no cost to transfer, first month's payment needs to paid at the time of order and they'll required pre-auth payment info (credit card, pre-authorized debit).

I believe that covers everything about how to transfer to Start.



jmck
formerly 'shaded'

join:2010-10-02
Ottawa, ON

there's no cost to transfer from TSI or another cable provider to Start but it requires 10 days to get it for free. If you want to get switched ASAP simply order Start whenever and cancel with TSI whenever.


mikee

join:2012-12-21
Gloucester, ON
reply to Switchtekk

It makes more sense to transfer 10 days before billing date wouldn't it? Not just random day of the month unless you're that eager to change ISP's.



jmck
formerly 'shaded'

join:2010-10-02
Ottawa, ON

it depends if you want to get activated ASAP since TSI is sadly have a lot of issues with their aggregated pipes and Rogers having trouble fixing it.



TOPDAWG
Premium
join:2005-04-27
Midland, ON
kudos:3
reply to mikee

to me yes. you may as well get most of the month you will pay tek for and 10 days lets any bugs be worked out if you face any. my transfer from rogers was smooth no issues and was one the day it was scheduled.


Dymis

join:2004-04-08
Thornhill, ON
reply to Switchtekk

I'm considering making the move as well.

How do I know that if I am switching from Teksavvy Cable to Start Cable that I won't run into the same problem? I am currently down for a week and a bit now.

I know this forum seems to have less posts about issues, but I don't want to jump ship from one ISP just to have the same problem again.

What is the turn around time for the jump? I will be going on vacation next Friday and I wanted to know if I could get everything up and running by then.



TOPDAWG
Premium
join:2005-04-27
Midland, ON
kudos:3
Reviews:
·TekSavvy DSL

on the connection issues. it's going to be just a guess. Maybe start has better communication with rogers and can get your issue resolved or rogers is just having issues with everyone in your area like tek keeps stating to people. When you transfer who knows rogers may look at your connection and see its down and fix it then.

On the other stuff sure start worker can answer that.



jmck
formerly 'shaded'

join:2010-10-02
Ottawa, ON
Reviews:
·TekSavvy DSL
·Start Communicat..
reply to Dymis

said by Dymis:

I'm considering making the move as well.

How do I know that if I am switching from Teksavvy Cable to Start Cable that I won't run into the same problem? I am currently down for a week and a bit now.

I know this forum seems to have less posts about issues, but I don't want to jump ship from one ISP just to have the same problem again.

What is the turn around time for the jump? I will be going on vacation next Friday and I wanted to know if I could get everything up and running by then.

right now there's a few issues going on affecting TSI users, one affects all users and that's signal issues where you lose sync. this will affect Start, TSI and Rogers users too. however it can be fixed eventually and it's a matter of the ISP putting in a support ticket to get it resolved.

the other issue seems to be DHCP issues. I'm not sure what causes this, but based on what Marc has mentioned Rogers isn't able to add enough new IP blocks from TSI fast enough and this causes them to run out of IPs for TSI users.

I suppose the DHCP issue could affect Start one day, but I suspect it's happening on TSI way more because how large they are and their growth compared to Start and other TPIAs (TSI is more "mainstream").

maybe rocca can comment if Start has had some DHCP issues these last 2 months, but I haven't really seen anything posted here on the forums.


rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
reply to Dymis

We're having a similar problem with a tiny fraction of our customers in the Bloor POI (about 20 customers total all located in the same general area in Toronto) that all started on August 16th. I am suspecting a bad node split or firmware update to the CMTS/node - but Rogers has not been able to isolate/fix the problem in nearly two weeks and it's gone beyond ridiculous with escalations all the way up to their senior management team.

I'm not sure if you're in the same affected area or if they are having a similar problem somewhere else, but their claims are likely legitimate. We aren't seeing this problem in other areas, nor are having DHCP issues, but the issue we're seeing with these 20'ish customers is certainly unprecedented and action is happening behind the scenes to work towards the elimination of these types of shenanigans in the future.