said by el3ment:Same issue here. I live in Denver, CO. New Construction house. Moved in last month. HSI only install. Same modem as you. Blast service 50 down/10 up. Drop comes into house, the tech said it was coming in too hot, so he had to put it on a splitter. (Just two way). The connection has been solid for about a month, then all of the sudden i have been experiencing the same "Packet Loss" that you have.. I use skype alot for my work phone calls, and casual gaming as well.. It's starting to get spotty.. I did the same thing as you, I called comcast and they did a "Modem Reset" or "Line Refresh".. But that didn't seem to help the problem. I've tried all the typical troubleshooting techniques.. This is my "Ping -t" to google.com as of right now.. Directly plugged into the modem...
and what are your signal levels?
192.168.100.1
Go to the 'Signal' Tab