[Speed Issues] 60% Constant Packet Loss (Charter Cable - Crisfie
My parents live in Crisfield, MD and Charter is really the only option available besides DSL or Satellite. Rergardless, they have had a tech out multiple times and Charter keeps telling them they just have to put up with the terrible situation as there is nothing they can do. They are still paying full price.
I ran pingtest.net and they have 55-60% packet loss. Pinging charter at 220.127.116.11 returns less than 1ms return time with 0% packet loss. Anything beyond charters IP's results in 500-700ms returns with 50-60% packetloss, alot of time outs as well. Pingplotter shows the same data.
Her down and up is hovering around .2/.3
I have tested the modem on every outlet in the house just to make sure the outlet wasn't the problem.
I have connected the modem directly to the line coming into the house, was the same pings/packetloss.
Wireless/wired has the same connection issues.
- replaced the modem twice.
- replaced one of the cable lines in the house and charged them
- "Theres nothing we can do since its probably outside the house"
- "Theres an outtage in your area, that will resolve it"... funny cause we didnt have an outage, just speeds on par wth dialup.
Anything else I can do? I told my mom that if the Tech doesn't fix the issue today when they come out or at least give some answers, then she needs to call and either get alot off of the bill or switch to DSL. At this point DSL would be a vast improvement.
Re: [Speed Issues] 60% Constant Packet Loss (Charter Cable - Cri
One other bit of info. If I test the down/up at 6am its 12/3 with 50ms pings. Which is great, but its still 60% packet loss.
Two hour later at 8am it was 1.2/.45 with 350ms pings.
At lunch time or later you can barely load webpages.
Granite City, IL
|reply to Dyz |
Can you post traceroutes from your parents location?
Tech was just here. The line is reading 6/39 which is healthy. He plugged in the new modem/router (not a combo, i hate the combos. Always had problems with them) and our packet loss went to 0%.
This is a different model than the 3 previous, which were all the same model.
Ping is still around 200ms currently but I found out they use wireless transmission to jump nodes nearby and there is a coast guard station next door to that, which is most likely causing some of the slowdown.
Trace looks good now as well.
Granite City, IL
Wireless transmission to jump nodes? I have never heard of that. Can you post a tracert?