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EHTL

join:2002-10-31
Canada
reply to TSI Martin

Re: [Cable] ATPIA - Migration Schedule UPDATED August 19th

said by TSI Martin:

said by derek_x:

If Wolfedale is completed when will I be able to see increase in speed? Also, how long before Teksavvy gives me free upgrade option in 'My World' section? Right now I'm seeing downgrade options - speed wise - in the upgrade package drop down menu...

If you could post your details in the »TekSavvy Direct forum, we can see about adding you to the list of qualified users.

Regards,
Martin

derek_k's question was not answered, when can we see the speed upgrade in Mississauga? I have already submitted the upgrade request via Myworld and got confirmation from your sales dept.

Thanks


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
You don't really want those speed upgrades until this problem is sorted ...


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
reply to EHTL
said by EHTL:

derek_k's question was not answered, when can we see the speed upgrade in Mississauga? I have already submitted the upgrade request via Myworld and got confirmation from your sales dept.

Wolfedale has been completed as per »[Cable] ATPIA - Migration Schedule UPDATED August 19th
If he isn't seeing the new plans, he won't be able to upgrade. Which in other words, his postal code needs to be added to the list that qualifies.
--
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork


Gwai Lo Dan

join:2007-01-24
L5B 0C8
said by TSI Martin:

If he isn't seeing the new plans, he won't be able to upgrade. Which in other words, his postal code needs to be added to the list that qualifies.

What does that mean exactly? WHO needs to add his postal code? When? I checked for my postal code (beside Square One) and it doesn't show the upgraded speeds either.


TLS2000
Crazy Canuck
Premium
join:2004-02-24
Mississauga, ON
They need people who are now on ATPIA who don't see the new speeds to give their postal codes so that the can fix their database.


Gwai Lo Dan

join:2007-01-24
L5B 0C8
said by TLS2000:

They need people who are now on ATPIA who don't see the new speeds to give their postal codes so that the can fix their database.

TSI: L5B 0C8 (about 3-4 km from the Rogers building on Wolfdale) isn't coming up as qualifying for new speeds.

deal1

join:2010-12-27
Mississauga
reply to TLS2000
said by TLS2000:

They need people who are now on ATPIA who don't see the new speeds to give their postal codes so that the can fix their database.

Forcing customers to do this sort of thing is one thing that contributes to their call center wait times being so long. They also can't blame Rogers for this.

We signed up via TekSavvy and supplied our address and postal code. They should merge that data into their MyWorld app in one shot versus waiting for customers to call in one by one...


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
said by deal1:

said by TLS2000:

They need people who are now on ATPIA who don't see the new speeds to give their postal codes so that the can fix their database.

Forcing customers to do this sort of thing is one thing that contributes to their call center wait times being so long. They also can't blame Rogers for this.

We signed up via TekSavvy and supplied our address and postal code. They should merge that data into their MyWorld app in one shot versus waiting for customers to call in one by one...

well. actually. we can.

the data we use.. comes from rogers. it's full of bad data.

the boundaries of each POI keeps changing and we have no way to know... it's not as simple as saying "all of Mississauga" because that's not how it's cut up...

once everything is migrated to aggregated.. we should be in a better position to have this fixed since it wont matter any more what POI you're on.. only if you're serviced by rogers or not... since we have access to their entire footprint... until that happens. all we can order on the legacy POIs are the older speeds.. so we have to keep track...
--
Marc - CEO/TekSavvy

InvalidError

join:2008-02-03
kudos:5
reply to deal1
said by deal1:

Forcing customers to do this sort of thing is one thing that contributes to their call center wait times being so long. They also can't blame Rogers for this.

Of course they can: Rogers is the one providing the list of eligible postal codes since TSI has no way of obtaining that information for themselves since that would require having insider knowledge of Rogers' outside-plant layout and how they are managed within individual head-ends/POIs.

If a postal code isn't in TSI's database, it most likely means it wasn't in what Rogers sent to TSI so TSI needs those codes to double-check them with Rogers before adding them.