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TSI Outages
TSI Support
Premium
join:2009-09-28
Chatham, ON

4 edits

[Outages]Outage Report 22/08/2013 Update : 14h00

Hello,

Please be advised that we are currently experiencing service interruptions in the following areas.

Cable

Ontario
•Wolfdale***Update
•Scarlett
•Mcnicoll
•York Mills
•Dupont
•Bloor
•Chatham
•Oakville
•Windsor

Quebec
•Montreal UPDATE ***THIS ISSUE HAS BEEN RESOLVED*** (08/22/2013)

DSL :
Ontario
•Huntsville***Update
•Hamilton***Update
•Ottawa
•McFarlane Lake

Quebec
•Montreal

We are also seeing slow speeds for all of our customers on all of aggregated Rogers POIs. We are working with our vendor to resolve these issues as soon as possible.

We are working hard to resolve these issues and appreciate your patience!

Regards,
Martin


Teddy Boom
k kudos Received
Premium
join:2007-01-29
Toronto, ON
kudos:21

Re: [Outages] Report 21/08/2013 14h42

Slow speed issues discussed in detail here:
»Re: [Cable] Slow speeds on rCable

For the regional problems, could you please post the first three digits of some of the postal codes effected. I believe it would greatly assist customers in determining if they are in effected areas, or if they have problems specific to their connection.

(suggested here)
»Re: [Outages] No cable internet for 4 days - College and Dufferi
--
electronicsguru.ca


Borb

@rogers.com
reply to TSI Outages
Thank you for finally posting a proper update regarding this issue.

JakeG

join:2013-02-23
Chatham, ON
reply to TSI Outages
Hey Martin, do you know if Cogeco plans on adding more upload channels to places like Chatham and Peterborough so we could experience this "10 upload?" Currently only 1 channel available. Perhaps this is what they are working on..

MaynardKrebs
Heave Steve, for the good of the country
Premium
join:2009-06-17
kudos:4
reply to TSI Outages
said by TSI Outages:

We are also seeing slow speeds for all of our customers on all of aggregated Rogers POIs. We are working with our vendor to resolve these issues as soon as possible.

Did Rogers swap out your 10GigE circuits and install 1200 baud modems again?
They really have to stop doing that.


TSI Outages
TSI Support
Premium
join:2009-09-28
Chatham, ON
reply to TSI Outages

Re: [Outages]Outage Report 21/08/2013 Update : 23h00

Bump


wellander040

@teksavvy.com
I'm also having major issues with slow speed in Welland, ON. It's been happening since yesterday morning, at least that's when we first noticed it. Speedtest.net returns full speed that I pay for, 20 down, 2 up, ping is great at 37, but some websites will take forever to begin to load, and some won't load at all. I measured google.ca as taking 37 seconds once. I've been through all troubleshooting imaginable including connecting my laptop directly to the modem after rebooting the modem and leaving it unplugged to cool off for about 5 minutes. Still having the issue. Performance was amazing for the first few weeks of service, just been agonizingly slow these past few days. Any news?


wellander040

@teksavvy.com
And so far so good, seems it was resolved about an hour ago! Lost internet for about 5 minutes, and it came back strong!

SaHiL

join:2008-02-25
Mississauga, ON
reply to TSI Outages
Sporadically slow in Wolfedale. What is the ***update for?


TwiztedZero
Nine Zero Burp Nine Six
Premium
join:2011-03-31
Toronto, ON
kudos:5
reply to TSI Outages
Looks like a breif DNS issue came and went.

graniterock
Premium
join:2003-03-14
London, ON
I felt that here in London too. Wasn't 100% sure if it was DNS or a total outage. Maybe rogers making their fix more permanent?


dillyhammer
START me up
Premium
join:2010-01-09
Scarborough, ON
kudos:10
Reviews:
·WIND Mobile
·Start Communicat..
reply to MaynardKrebs

Re: [Outages] Report 21/08/2013 14h42

said by MaynardKrebs:

Did Rogers swap out your 10GigE circuits and install 1200 baud modems again?
They really have to stop doing that.

Seriously, eh?

The OP reads: "Most of our shit doesn't work, and what little that does is slow as molasses in January". I feel bad for TSI. When it rains it's hurricane material over there. Man oh man.

Mike
--
I've picked on Cogeco long enough. Who's next? Any volunteers?

sm00nie

join:2004-06-04
Toronto, ON
reply to TSI Outages

Re: [Outages]Outage Report 21/08/2013 Update : 23h00

I'm either on Dupont or Bloor and I've been down since 6am. The modem is all about the DHCP Failed messages today .

yo2boyftw

join:2013-02-25
Mississauga, ON
Down since 6 or 7 am *yesterday* with the same DHCP issues.

pc8888

join:2011-05-31
estonia
reply to TSI Outages
Mississauga is down around 12:06PM. I am glad I have DSL on multipath.

Twiin

join:2002-11-15
Toronto, ON
reply to yo2boyftw
said by yo2boyftw:

Down since 6 or 7 am *yesterday* with the same DHCP issues.

I've been down since 6 or 7 am *LAST THURSDAY* so buckle yourself in for a long ride!

protodoll

join:2010-11-11
said by Twiin:

said by yo2boyftw:

Down since 6 or 7 am *yesterday* with the same DHCP issues.

I've been down since 6 or 7 am *LAST THURSDAY* so buckle yourself in for a long ride!

Last MONDAY here (yes, that was 10 days ago). You ain't seen nothing yet.

captainpc

join:2013-02-25
reply to TSI Outages
A friend of mine who lives in the M6C area reporting the same problem, she is ready to cancel... Any update???

»maps.google.ca/maps?q=M6C+&hl=en···t=m&z=13

lt_canuck9

join:2007-11-26
Toronto, ON
I'm in the M6K area. No net for 6 days so far.

Wondering why Rogers hasn't fixed the problem yet or didn't have some kind of backup plan if what they did went wrong?

»maps.google.ca/maps?q=m6k+&hl=en···t=m&z=13


Akb

@rogers.com
M5R down since early this morning

SaHiL

join:2008-02-25
Mississauga, ON
reply to pc8888
OK in L5L West Missisauga. Just sporadically slow


canadabound

join:2008-03-27
reply to TSI Outages
I'm on M5G post code in bay/college area and I can't get an IP from DHCP on my cable modem since 8PM last night. There's so many outages I have no idea if I am being affected by one or not. :/


TSI Jonathan
Premium
join:2011-08-24
canada
kudos:10
reply to TSI Outages
said by TSI Outages:

Quebec Cable
•Montreal UPDATE ***THIS ISSUE HAS BEEN RESOLVED***(08/22/2013)

--
Online Experience Manager
Authorized TSI employee - Teksavvy Solutions Inc.

pc8888

join:2011-05-31
estonia
reply to SaHiL
L5V in Mississauga is down again

slvrsi

join:2009-09-08
kudos:1
reply to TSI Outages

Re: [Outages]Outage Report 22/08/2013 Update : 14h00

does opening a ticket means get it gets solved faster or is going under the general area outage for dhcp ok? (basicly i'm having issues opening a ticket...) 2 days and counting

balanar08

join:2013-08-22
reply to TSI Outages
Postal code of M6J is down. Bathurst and Dundas


Optional

join:2012-02-26
Mississauga, ON
Reviews:
·TekSavvy Cable
reply to slvrsi
said by slvrsi:

does opening a ticket means get it gets solved faster or is going under the general area outage for dhcp ok? (basicly i'm having issues opening a ticket...) 2 days and counting

I've had a ticket open for almost 3 weeks.

slvrsi

join:2009-09-08
kudos:1
reply to TSI Outages
have you been without internet for 3 weeks? is there a work around of any sort?.... I think I would have cancelled by then


Optional

join:2012-02-26
Mississauga, ON
I was without internet for about half of the time. it's on and off, I'm very close to doing so slvrsi.


canadabound

join:2008-03-27
reply to TSI Outages
I put in a ticket to find out if I'm in an area affected by the outages and mentioned my symptoms which are the same as everyone else, can't get a public IP from rogers dhcp, and the person replied instead with a huge useless troubleshooting checklist. -_-

Sigh. So frustrating. Teksavvy is fast becoming an isp of the type that "if it works, great, if it doesn't, don't bother trying to find out why or when it will be resolved because you'll be given the runaround until the outage is over".

Every time I've had an outage on Teksavvy without fail it's been the same old mantra "Rogers' fault, we don't know anything, we can't tell you an ETA, we can't do anything" with the occasional "let's troubleshoot" red herring to try and keep you preoccupied.

There's literally nothing we as paying customers can do to better our situation one iota when these outages occur except sit in the dark and wait. There's got to be a better way to run a business.