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WOW_Dan
Premium
join:2011-03-24
Naperville, IL
kudos:40
reply to ohhhhman

Re: broadband outage for berea oh

said by ohhhhman :

Cable modem is blinking on the cable connection light when it was just woking an hour ago. If this is an isolated case disregard but I would like to know why cable box is good for data and not my modem.

There was an equipment upgrade done last night for the Berea area. This was a scheduled maintenance. 1am-5am is the typical maintenance window for work that needs to be done.
--
Dan Della Terza
WOW! Internet, Cable & Phone
CMTS Operations Engineer


RootWyrm

join:2011-05-09
said by WOW_Dan:

said by ohhhhman :

Cable modem is blinking on the cable connection light when it was just woking an hour ago. If this is an isolated case disregard but I would like to know why cable box is good for data and not my modem.

There was an equipment upgrade done last night for the Berea area. This was a scheduled maintenance. 1am-5am is the typical maintenance window for work that needs to be done.

Yeah, so why did this equipment "upgrade" not address the 10-40% packet loss being observed every day starting at almost exactly 5:10PM?

Oh right. I should remember the source.

And how convenient he goes on vacation right when they break their infrastructure.