Yes, I have done ping tests on the test account and it is affected there also. Essentially there is very high pings & packet loss at the first hop past my modem.Andre:
The above is a picture of my line monitor and essentially my 6meg connection becomes less than 1meg at best during the times with elevated pings which is most of the day. This is despite my line being nice and clean while syncing fine (last up time before the issues started occurring was ~54days without a re-sync as it is on a ups). At 4am this morning I was getting sub 20ms pings to Google and speed-tests ~5.5Megs over my wireless, but come midday / evening it goes to crap.
Unfortunately for me based upon the responses so far I will be stuck with this pathetic connection as Teksavvy seems unwilling to push for any updates from bell. An example of this is after bell responded to my original ticket saying that they will be doing pattern matching no one told me this - I had to ask over a week later in my direct form thread to get an update. Is it that hard to keep the customer in the loop and update them in a timely manner on vendor updates to tickets?
Why couldn't someone from Teksavvy update the direct thread, send an email, leave a telephone message, etc... sometime within that week? A customer shouldn't have to keep pressing to get updates. I identified the problem for you in my original direct post, did all the requested (and some unnecessary) testing, had to push for a ticket to be opened with Bell, and now I have to continually to get updates on the Bell ticket. This does not give one the impression that Teksavvy wants to / is working to resolve the issue.
As you can see from my history I have been a long time customer with 3 currently active internet connections and phone from Teksavvy but with the new speed issues on cable and now this speed issue on my DSL paired with the lack of follow up on Teksavvy's part it is very frustrating to say the least.
So far it seems pretty clear where the problem is on my DSL connection but no action has been taken to resolve it nor has an estimate been given as to when it may be fixed. At least I now have an estimate of up to a year before a fix, after 3 weeks of back and forth, but I would appreciate if someone could look further into my issue to provide an update to my direct ticket with a timeline that is specific to my case.